THAT’S WHERE YOU COME IN.

As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform. This function is core to our mission of transforming our customer’s decisioning infrastructure to optimize and automate complex and mission critical business decisions. You will work in partnership with Taktile’s Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle.

OUR STANCE

• We’re eager to meet talented and driven candidates regardless of whether they tick all the boxes. We’re looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won’t inquire about how you identify or if you’ve experienced discrimination, but if you want to tell your story, we are all ears

ABOUT US

Taktile is building the world’s leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.
Taktile is based in Berlin, London and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere.
Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.
Compensation Range: $120K - $160

ABOUT THE ROLE

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world’s leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

• Taktile is based in Berlin and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies.

WHAT YOU’LL DO

• Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective.
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
• You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
• You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
• You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems