WHAT YOU WILL BE DOING

You will play a pivotal role in the success of the new enterprise Data and AI platform developed by the EDAI team. This platform, built with industry-leading technology and the highest security standards, will become the enterprise’s new benchmark – allowing FIS to anonymize and commercialize data to drive value. As a member of the Customer Success Tower within the Enterprise Data & AI (EDAI) Team, you will work closely with a group of customers within FIS to help define and deliver Data & AI use cases for that line of business.

KEY RESPONSIBILITIES INCLUDE:

• Product Strategy & Roadmap – Define and communicate the product vision and strategy for Data & AI use cases for your customers, aligning with business goals and customer needs.
• Customer Engagement – Engage with business stakeholders to gather feedback, understand their needs, and ensure the Data & AI products deliver value. Act as the voice of the customer within the EDAI team.
• Use Case Definition – Identify and define Data & AI use cases that address business challenges and opportunities, working closely with data scientists and engineers to develop solutions.
• Opportunity Optimization - map AI opportunities to the appropriate product to maximize our market position and revenue generation
• Cross-Functional Collaboration – Work closely with engineering, data science, and business teams to prioritize features, manage the product backlog, and ensure timely delivery of high-quality solutions.
• Industry Trends – Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.
• Performance Monitoring & Optimization – Monitor product performance, analyze key metrics, and drive continuous improvement initiatives to enhance the platform’s capabilities and user experience.