YOUR MISSION:

As a Senior Data Analyst on our Business Operations team, you’ll be at the heart of how we use data to drive growth, efficiency, and clarity across our commercial organization. You will partner with Sales, Marketing, Customer Success, and Product teams to transform raw data into insights that shape strategy and execution. Your work will help us understand performance, design smarter processes, and accelerate how our go-to-market teams operate.
This is a unique opportunity to combine the technical depth of a data analyst with the strategic impact of a business operator. You’ll bring analytical rigor to some of our biggest questions, and build data products and frameworks that scale with the company.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Take ownership of end-to-end analytics projects in GTM domain: from defining the problem, to pulling and modeling data, to visualizing insights, to telling the story.
• Partner with GTM leaders to design dashboards, KPIs, and reporting frameworks that drive accountability and decision-making.
• Run exploratory analyses to uncover growth opportunities, efficiency gaps, and trends across revenue streams and customer segments.
• Build and deploy predictive models such as customer lifetime value (LTV), churn risk, and upsell propensity to guide commercial strategy.
• Conduct time-series forecasting for metrics like product usage, revenue, and pipeline performance to support planning and target-setting.
• Work with analytics engineers to improve and scale our data models, ensuring high-quality, reliable sources for business-critical reporting.
• Define and maintain data tracking requirements across commercial tools (CRM, marketing automation, product analytics).
• Collaborate cross-functionally to turn strategic goals into measurable outcomes and provide clarity on performance against targets.