ABOUT US

Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and many other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. With over 3,000 SMBs already trusting Smith.ai (and staying with us thanks to world-class retention), we’re driving the next wave of AI innovation where it matters most: real-world customer interactions.

ABOUT THE ROLE

As our Senior Data Analyst, you will be the driving force behind our data infrastructure and insights. You’ll partner with engineering to ensure clean, reliable data pipelines, gather requirements from business stakeholders, and make dashboards and reports available in user-friendly formats. Your primary focus will be bringing visibility to our AI Receptionist product funnel, signups, revenue, and churn, as well as financial and customer data across all product lines. This is a high-impact role reporting to our data leadership with the opportunity to build our data foundation from the ground up.