Qualifications:
Culture / Team Fit Ambitious / Hard working / Coachable Physical layer: fiber optic connections, contamination, cleaning
Understand ESD best practices
Comfortable with text-based CLI
Familiar with IP-based networking A+/Network+ level of knowledge desired
2+ years of IT-related experience preferred Good organization, multitasking and communication skills
Microsoft Office Tools: Word, Outlook, Excel Understanding of network procedures, environmental and safety management in a DC environment
Responsibilities:
Physical hardware swaps:
(Fabric only) Optical transceiver swaps / Circuit diagnosiso Line card swapo Switches (TOR) Replacement Work with vendors for RMA’so
Must be able to lift 50lbs Build relationships with partner teams within the DC Asset management Tools and Ticket management Nvidia IB understanding will be an added advantage
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Job Type: Full-time

Experience:

• Data Center Network Technician: 1 year (Preferred)
• IT: 2 years (Preferred)
• Microsoft Office Tools: 1 year (Preferred)
• A+/Network+ level of knowledge: 1 year (Preferred)

Work Location: In perso

Please refer the Job description for details