Senior Data Center Technician at Microsoft

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic Expertise, Troubleshooting, Hardware Installation, Deployment, Quality Assurance, Safety Compliance, Mentoring, Team Coordination, Performance Monitoring, Technical Guidance, Data Security, Network Design, Post-Execution Checks, Equipment Handling, Safety Training, Accountability, User Experience

Industry

Software Development

Description

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND relevant experience supporting IT equipment or related technology. These requirements include, but are not limited to the following specialized security screenings: Associate degree in computer science or other field and/or equivalent work experience. Extensive experience supporting IT equipment or related technology. Relevant experience working in a production, mission-critical 24x7x365 data center environment.

Responsibilities

The Senior Data Center Technician applies advanced diagnostic and troubleshooting skills to identify and resolve issues efficiently. They oversee hardware decommissioning and installation, ensuring compliance with safety protocols and organizational standards.