REQUIRED QUALIFICATIONS:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND relevant experience supporting IT equipment or related technology.
• Advanced hands-on experience in data centre operations, excluding electrical and networking tasks.

BACKGROUND CHECK REQUIREMENTS:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Associate degree in computer science or other field and/or equivalent work experience.
• Extensive experience supporting IT equipment or related technology.
• Industry-aligned exposure in a production-grade, mission-critical data centre environment operating 24x7x365.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

RESPONSIBILITIES

• Organize a team of technicians to ensure smooth day-to-day operations.
• Oversea ticket queue and ensuring no SLA breaches.
• Act as the primary point of contact for Managers in daily operations.
• Provide coaching, feedback, and development opportunities to team members.
• Collaborate with cross-functional teams and stakeholders to escalate tasks and remove blockers.
• advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
• Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
• Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Verify security compliance for decommissions and processes data-bearing devices for destruction.
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
• Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g.,Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.4Embody our culture and values.
  Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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  Industry leading healthcare
  
  Educational resources
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  Discounts on products and services
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  Savings and investments
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  Maternity and paternity leave
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  Generous time away
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  Giving programs
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  Opportunities to network and connect
  Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter