Senior Data Centre Technician at Microsoft

, Gävleborg County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic Expertise, Troubleshooting, Hardware Installation, Deployment, Quality Assurance, Safety Compliance, Mentoring, IT Support, Data Center Operations, Performance Monitoring, Technical Guidance, Post-Execution Checks, Security Compliance, Team Coordination, Equipment Handling, Network Design

Industry

Software Development

Description

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology. Associate degree in computer science or other field and/or equivalent work experience. Good experience supporting IT equipment or related technology. Experience working in a production, mission-critical 24x7x365 data center environment. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Responsibilities

The Senior Data Centre Technician will apply advanced diagnostic and troubleshooting expertise to identify issues and decommission hardware for complex changes. They will also delegate tasks to technicians while ensuring quality execution and compliance with safety protocols.