Senior Data Centre Technician

at  NEXTDC

Company Description
At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.
NEXTDC is an exciting ASX 100-listed technology company, operating 14 data centres across 7 major cities in Australia, with future national and international expansions in planning.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives!
Job Description
Due to recent expansion, we are currently looking for a passionate Senior Data Centre Technician to join our Sydney facilities team.
The purpose of this role is to support the City Facility Manager with day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service, and management of third party contractors. This role will also be the lead SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

QUALIFICATIONS

• Good knowledge of all aspects of data centres including electrical and mechanical configurations, rack management, design and installation
• Understanding of high-density data centre power, cooling approaches and technologies
• Good knowledge of cabling & cable management and quality inspection / assurance
• Knowledge of various codes and regulations applicable
• Experience with building management and monitoring systems
• Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults

• Assisting Facility Manager and Services Manager in overseeing the operation and maintenance of critical infrastructure supporting the facility and our brand promises
• Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
• Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
• Manage customer provisioning requests including management of external contractors ensuring that all tasks are completed accurately, at the highest quality and in accordance with internal SLAs
• Manage capacity planning of all cabling infrastructure to ensure 100% availability for all requests within internal SLAs
• Assisting Services Manager in training and the development of new facility staff members
• Participation in the on-call roster
• Ensure that facility issues/problems are identified and resolved in a timely manner via Service Now