WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

MINIMUM QUALIFICATIONS

• Master’s or Bachelor’s Degree in BA/BS in Economics, Mathematics/Statistics, Marketing or Social Science, IT or Engineering.
• 5+ years of work experience
• Strong quantitative analytical skills with competence in techniques such as descriptive statistics and KPI metric development.
• In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.
• Knowledge of brand administration tools in Qualtrics to support user management and implement policies and processes within the platform to ensure compliance.
• Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.
• Believes in eating one’s own dog food and using that experience to drive the creation of exceptional customer facing products
• High standard of detail, excellence, professionalism, and role model behavior

PREFERRED QUALIFICATIONS

• Familiarity with working in SAP’s data space including BW, CRM and newer spaces like HANA Data Lake, Business Data Cloud and DataSphere.
• Qualtrics Brand Administration experience managing a live instance
• User Community management/engagement experience with moderate-sized user communities (250+)
• Working on a global team where peers are across time zones and have diverse cultures

THE ROLE

As a Senior Data Scientist in SAP Survey Operations (Corporate Strategy Group/CMI), you have a three-part job.

• System Administrator of a production instance of Qualtrics managing roles/access, onboarding/training, usage/reporting, governance/compliance, and troubleshooting of instance-specific issues.
• User Community lead for Qualtrics user groups @ SAP managing our community calls, MS Teams engagement, and Wiki documentation – using those channels to share product & process updates, best practices, and impactful programs being run across different parts of SAP.
• Analyst/Practitioner in research working side by side with Corporate Strategy to support and improve our global survey tracking programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research finding across the business to action.

WHAT SUCCESS LOOKS LIKE IN THE ROLE

• As an Admin, success is ensuring our users can self-onboard, adopt best practices, review existing research relevant to their role or group, and conduct research that is compliant, trusted and timely.
• As a User Community Lead, success is bringing collective learning together so we get better and faster as a community and further the impact of survey research at SAP.
• As an Analyst/Practitioner, success is working side by side with researchers across the company to develop and refine programs that deliver actionable insights. By working in our real-world context on our larger programs you will become a better system administrator and community leader.