Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• 5 + years experience working with data to solve problems and drive evidence-based decisions
• Excellent SQL skills and good knowledge of statistics
• Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision
• Excellent communication skills (technical and non-technical) and a focus on driving impact
• Strong growth mindset and sense of ownership. Innate passion and curiosity

BONUS SKILLS & ATTRIBUTES

• 5 + years experience working with data to solve problems and drive evidence-based decisions
• Excellent SQL skills and good knowledge of statistics
• Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision
• Excellent communication skills (technical and non-technical) and a focus on driving impact
• Strong growth mindset and sense of ownership. Innate passion and curiosity

Please refer the Job description for details