Senior Delivery Manager (6 month Contract) at Informa

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Stakeholder Engagement, Budget Management, Problem Solving, Team Leadership, Customer Satisfaction, Sustainability Knowledge, Negotiation Skills, Project Management, Communication Skills, Technical Proficiency, Data Analysis, Collaboration, Organizational Skills, Adaptability, Attention to Detail

Industry

Information Services

Description

Company Description We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Job Description This role is based in our 24 York Street office. Reporting into the Head of Delivery, the Senior Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences. You will be required to travel to events to lead and manage the day-to-day tasks of the team, efficiently and effectively. Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores. Delivery (70%) Personally lead & deliver on F2F, hybrid & virtual events Follow the end-to-end process guidelines to ensure tasks are completed on time and to budget Trouble shoot any problems on the day keeping stakeholders up to date throughout Liaise with all key stakeholders (internal and external) for seamless executed events Continually review processes and practice to identify obsolete workflows and tools with little customer value or ROI and feedback to your line manager Working in partnership with internal teams, vendors and suppliers to deliver high quality hybrid events Tasks include but are not limited to; Speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda Sponsor and Exhibitor management – including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos, oversee registration of contracted passes Act as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requests Prepare, proof, organise production and arrange delivery of necessary materials for onsite Work with vendors to research and order necessary deliverables Collaboration/Best Practice (10%) Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams Performance of special projects in collaboration within delivery or with other teams as requested Manage and maintain excellent relationships with clients, expert partners and colleagues to uphold a corporate image of ethics, professionalism, quality and standards Leadership (10%) Manage the onsite delivery being the go to person for any problems and linking key stakeholders together for a seamless event experience Lead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events) Mitigate risk of attrition with key categories of spend (venues, bedroom blocks) Planning & Budgeting (10%) Manage all event invoices to ensure accurate coding and timely payment with finance Responsible for timely submission of event costs on the forecasting tool Qualifications Operational experience in the B2B and / or B2C events industry and an established track record of successfully delivering live events and experiences necessary Demonstrable experience of multi-platform delivery of live experiences and working with service providers of both physical and digital event products A team player with the ability to operate at both strategic and operational levels Display commercial and financial awareness – and proven ability to deliver against KPI’s Proven ability to effectively manage multiple projects and work in a fast-paced environment Experience of managing P&L budgets and delivering accurate, timely forecasting and reporting Tech savvy and willing to adopt and embrace new technologies Detail-oriented, excellent written and verbal skills, extremely organized Understanding of how to use data in decision making High level of sustainability knowledge and experience of delivering against sustainability goals Positive can-do attitude. You relish a challenge and are confident finding solutions to problems Negotiation and management of supplier contracts and relationships You are adaptable to change and a fast-paced environment You are ambitious, influential and pay close attention to detail Additional Information We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year A flexible range of personal benefits to choose from, plus company funded private medical cover A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more Recognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Responsibilities

The Senior Delivery Manager will lead the delivery of live, hybrid, and on-demand events, ensuring high-quality and cost-effective experiences. This includes managing day-to-day tasks, liaising with stakeholders, and troubleshooting issues during events.