Are you ready to lead transformative change and deliver meaningful improvements for our customers and teams? Join us as a Senior Delivery Manager – BR-MeX (Business Customer and Retailer Measure of Experience), where you’ll drive strategic initiatives that enhance performance, customer experience, and operational efficiency across our business.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A SENIOR DELIVERY MANAGER – BR-MEX

As a Senior Delivery Manager – BR-MeX, you’ll be responsible for identifying, coordinating, assuring, and delivering changes to business processes and technology. You’ll work across multiple business units and digital teams to ensure joined-up planning, governance, and delivery of initiatives that make it easier for our Business and Retailer customers.
This is not an IT delivery or Scrum-focused role. While there may be occasional interaction with Agile teams (such as contributing to user stories), the core of this role is about planning and delivering business initiatives that improve processes, ways of working, and collaboration across teams. It’s primarily focused on driving change through people and process improvements, both within Thames Water and in partnership with external stakeholders.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Co-creating initiative pipelines with business leads and aligning delivery plans across teams.
• Managing project lifecycles, ensuring timelines, budgets, and quality standards are met.
• Hands on delivery/pseudo project management of key initiatives.
• Tracking progress against milestones and benefits, and reporting outcomes.
• Leading in-depth analysis to identify high-impact opportunities for improvement.
• Providing assurance by holding delivery leads accountable for plan quality and benefit statements.
• Leading governance sessions and stakeholder communications to optimise decision-making.
  Base location: Hybrid/Reading, with occasional travel to Walnut Court, Swindon
  Working pattern or hours: Full time – 36 hours per week

WHAT YOU SHOULD BRING TO THE ROLE

• Proven success in change management within complex environments.
• Experience embedding sustainable, customer-focused change initiatives.
• Strong planning, problem-solving, and governance experience.
• Experience of project and programme management.
• Ability to build effective relationships across all levels of the business.
• Familiarity with Agile methodologies and project management best practices.
• Financial acumen and ability to demonstrate the impact of initiatives.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
• Technical understanding of relevant technologies in the water industry.

This is a high-impact role where you’ll shape the future of our services and contribute to our purpose of building a better future for our customers and communities.

• Competitive salary from £61,000 to £75,000 per annum
• 26 days holiday per year increasing to 30 with length of service (plus bank holidays)
• Annual Bonus
• Car Allowance
• Generous Pension Scheme through AON
• Private Medical Health Care
• Wellbeing support, Cycle to Work scheme, shopping discounts, and mor