SENIOR DELIVERY MANAGER

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
We are looking for minimum 18+ years of related experience handling large scale Service Support Operations in a Multi-Faceted dynamic and complex Organization

Role and Responsibilities:

• Oversee and drive team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.
• Alignment of teams to organizational objectives; recommendations related to team organization and headcount needs.
• Operational reporting/accountability in partnership with operations/ reporting teams
• Collaborating with other Departments in broader organization to drive common initiatives and objectives
• Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements
• Setting Practice and quarterly priorities in alignment with leader; leading team performance toward those priorities
• Involvement in Customer-critical Partners\Customer-facing issues in support of Client/Partner
• Identify and pursue new business opportunities and partnerships.
• Demonstrated ability to deal with change and excel in high-stress situations.
• Cost center ownership and expense management
• Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).

• Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.

  What You Ought to Succeed:

• With a total of 18+ years of experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization

• Experience building out new teams and helping organization through transformative change
• Experience developing reusable practices and methodologies
• Excellent verbal, presentation and written communication skills, including executive communications
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Strong conflict resolution and negotiation skills
• Ability to collaborate effectively with teammates and clients
• Professional demeanor, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs

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• Oversee and drive team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.
• Alignment of teams to organizational objectives; recommendations related to team organization and headcount needs.
• Operational reporting/accountability in partnership with operations/ reporting teams
• Collaborating with other Departments in broader organization to drive common initiatives and objectives
• Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements
• Setting Practice and quarterly priorities in alignment with leader; leading team performance toward those priorities
• Involvement in Customer-critical Partners\Customer-facing issues in support of Client/Partner
• Identify and pursue new business opportunities and partnerships.
• Demonstrated ability to deal with change and excel in high-stress situations.
• Cost center ownership and expense management
• Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).
• Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs