Senior Delivery Manager
at
Niteco Vietnam Company Limited
Queensland, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
27 Nov, 26
Salary
0.0
Posted On
29 Aug, 26
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Services
Description
Leading a team of geographically dispersed resources to deliver technology projects on time and within budget
Maintaining end-to-end accountability for customer communication, satisfaction and overall delivery excellence within specific service offerings
Ability to build digital road maps for our clients, helping them to create a solid path to achieve their digital transformation vision.
Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with Resource Planners
Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
Understanding the pipeline of customer demand and work with the Resource Planners to ensure an appropriate supply of resources
Responsible for financial management, reporting and optimizing processes
Support Senior management in leading improvement activities and ensuring streamlining of existing processes on a regular basis and implement project management best practices
Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the CM-ANZ and leadership teams
Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
Serve as an escalation point for customer concerns if/when they arise
Holding the teams to the highest standards, project discipline and accountability
Understand and ensure compliance with Service Level Agreements as agreed with the client
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