BASIC QUALIFICATIONS:

• Bachelor’s degree or equivalent work experience.
• 5+ years in a DesignOps or related role.
• Expertise with project management tools like JIRA and Smartsheets, including system building.
• Strong skills in Excel and Tableau.
• Experience with user-centered design methodologies and standards.
• Ability to work effectively with technical and non-technical partners.
• Proven relationship-building and influencing skills within a matrixed organization.
• Experience working closely with engineering and technical teams.
• Demonstrated ability to optimize operations proactively.
• Familiarity with design tools, processes, and technologies.
• Excellent communication and presentation skills, with the ability to articulate ideas clearly to leadership and teams.

TEAM & ROLE OVERVIEW:

We are seeking a Senior DesignOps Manager to enhance our operational efficiency, processes, and team health. This role reports to the Manager, Content Design & Operations, and works closely with DesignOps and cross-functional partners – OPEN TO GELNDALE, CA AND REMOTE IN OUR ORLANDO, FL LOCATION!

KEY RESPONSIBILITIES:

• Develop and improve DesignOps processes to boost team throughput.
• Maintain efficient processes for work intake, project prioritization, roadmapping, forecasting, and tracking design/content debt across lines of business.
• Identify team needs related to tools, documentation, and asset management; partner to implement solutions.
• Manage activities of large or strategic design efforts, providing guidance and strategic oversight.
• Oversee resource planning, designer allocation, and overall health of the product design team.
• Facilitate communication between design teams, leadership, and cross-functional partners.
• Collaborate with design management to gather project requirements, provide estimations, track action items, and ensure commitments are met.
• Maintain metrics to measure team impact and health.
• Ensure collaboration and alignment across geographically dispersed design teams.
• Foster a strong design community through events, routines, and best practices.