KEY CAPABILITIES:

• Personable and Collaborative – Confident and approachable with strong interpersonal skills and a collaborative approach to work.
• Research Practice – Passionate about design research and human centred outcomes. Confident and highly proficient in a range of generative and evaluative qualitative design research methodologies. Experience deploying participatory design and co-creation methods is highly advantageous.
• Communication – Confidently share research methodologies, approaches and socialise customer insights for impact and influence at all levels of an organisation. Be confident to champion customer needs within commercial contexts.
• Research Workflow – Applied knowledge of design research workflows in an agile operating model. Advanced ability to recognise and execute on research opportunities at appropriate stages of a project.
• Digital Experience - Keep abreast of latest digital experience and design research trends. Strong knowledge of UX design and usability research best practices.

The Senior Design Researcher role focuses on enabling user centric design of digital customer experiences across Suncorp’s Insurance brands through qualitative research. The role exists to deliver actionable insight to inform UX design and enable evidence-based product decisions that enhance customer engagement and satisfaction in digital journeys.
The position sits within the Experience Design and Research team, which is responsible for applying human centred design thinking and qualitative research methods to explore and advance customer interactions through digital experience design.
The Senior Design Researcher will be responsible for leading generative and evaluative research projects to inform UI/UX design; collaborating closely with UX designers, product owners, content specialists and other stakeholders to develop new digital experiences and/or optimise existing digital interactions. The role will require working across a range of digital assets inclusive of Insurance websites, apps, self-service portals, sales funnels, and virtual assisted channels. Research will focus on uncovering design opportunities, mitigating usability and accessibility risks, and driving measurable business outcomes.
The Senior Design Researcher will also play a core role in evolving the team’s design research practice, working to continuously improve approaches to research methodology, ethics, data analysis and workflow management. The role will involve mentoring less experienced team members and advocating for user-centred thinking across the organisation.
This is a highly collaborative position, and it is expected that the successful candidate will be comfortable networking across the business to tap into expertise as needed and to influence the implementation of insights and best practice in delivery.