ABOUT IT SERVICES

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students, and researchers.
The Team
Deskside Support provides a range of IT support services throughout the largest campus University in Northwest Europe, coordinating activities across service requests, incident management, and project activity such as moving into new buildings and ensuring that the desktop estate is fit for purpose in a wide range of environments, from offices to lab spaces and delivers value across all academic and business activities.

WHEN COMPLETING THE ADDITIONAL INFORMATION SECTION OF YOUR APPLICATION, PLEASE ENSURE YOU MAKE REFERENCE TO THE JOB DESCRIPTION AND PERSON SPECIFICATION ABOVE, AS THIS WILL FORM AN INTEGRAL PART OF THE SHORTLISTING PROCESS.

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

You will ensure that the IT teaching clusters maintain a high availability of 95% of PCs available for teaching and learning throughout the teaching day. This will involve planning to ensure that correct prioritisation takes place on repairs and maintenance, highlighting emerging issues before they become service impacting.
You will assist in identifying and resolving any software, operating system or network issues that may arise in clusters or teaching rooms.
You will also be responsible for considerable hardware installation/removal and operating system re-installs as well as assisting with the testing of hardware and software.

To provide such a comprehensive service to the University, we will need Senior Deskside Support Technicians who are able to work early- and/or late shifts. The shift patterns are as follows:

• Early shift 6am to 2pm
• Late shift 12noon to 8pm

Depending on the team members’ availability and preferences, the shifts will either be fixed or done on a rotation basis.