Senior Desktop Analyst - Technical Desktop Support Engineer at Capgemini Portugal

, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Digital Workspace Service Delivery, SLA-Driven Environments, ITIL, Communication Skills, Interpersonal Skills, Troubleshooting Skills, VPN, DUO, MDM, Endpoint Devices, Intune, SCCM, Hardware Diagnostics, Component-Level Repairs

Industry

IT Services and IT Consulting

Description

Job Title: Senior Desktop Analyst - Technical Desktop Support Engineer Location: Warren, NJ Travel: 25%25 Job description: Job Summary: We are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices. Key Responsibilities: Deliver hands-on support for desktop hardware, software, and peripheral devices. Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity. Install, configure, and maintain desktop systems, including OS, applications, and security patches. Support and maintain RICOH printers, scanners, and conference room equipment. Coordinate IMAC (Install, Move, Add, Change) activities with field support teams. Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents. Collaborate with the Service Desk for shift-left initiatives and escalation handling. Provide user training and promote IT best practices. Ensure compliance with IT policies, security protocols, and service delivery standards. Generate trend analysis and performance reports for continuous improvement. Must-Have Skills: Proven experience in team management and digital workspace service delivery. Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management. Excellent communication and interpersonal skills. Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices. Experience with Intune, SCCM, and endpoint management tools. Qualifications: 5+ years of experience in desktop support or a similar technical role. Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with networking fundamentals and troubleshooting. Experience in hardware diagnostics and component-level repairs. Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred. Prior experience in a corporate or enterprise IT environment is a plus. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

Provide exceptional on-site IT support and ensure seamless operation of desktop systems. Manage a small team and deliver high-quality technical support services in alignment with SLAs and ITIL practices.