Senior Desktop Support Engineer at Nassau Candy Distributors

Westbury, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Windows, Mac OSX, Linux, Problem Solving, Communication, IT Support, Hardware, Mobile Devices, Peripherals, Inventory Management, User Access Management, Audio/Visual Support, Team Collaboration, Self-Starter

Industry

Food and Beverage Services

Description

DESKTOP SUPPORT TECHNICIAN 💻🛠️ Position Overview The Desktop Support Technician will provide exceptional technical support to both on-site and remote employees and contractors. This role requires a strong balance of technical expertise and customer service skills, with a passion for technology and helping people. The ideal candidate communicates technical information clearly to users of varying technical skill levels and works collaboratively across teams and locations. ---------------------------------------- KEY RESPONSIBILITIES 🔧📞 * Provide day-to-day technical support via ticketing system, email, instant message, and phone * Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment * Follow up on open issues to ensure timely resolution and high user satisfaction * Proactively identify opportunities to streamline and automate IT support processes * Manage and monitor internal IT assets to maintain accurate inventory records * Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding * Provide facilities-related IT support, including telecom and internet service providers * Support conference room audio/visual equipment as needed * Travel to company locations and provide after-hours support when required * Perform additional duties as assigned ---------------------------------------- PREFERRED EXPERIENCE & SKILLS ⭐ * Basic understanding of corporate IT systems, infrastructure, and technology solutions * Strong ability to communicate technical information to both technical and non-technical users * Experience supporting multiple operating systems: * Windows * Mac OSX * Linux distributions (Debian/Ubuntu, RedHat/CentOS, etc.) * Hands-on experience with computer hardware, mobile devices (iOS & Android), and peripherals such as printers, scanners, and multi-function devices * Self-starter who requires minimal supervision and demonstrates strong problem-solving skills * Resourceful, customer-focused, and able to thrive in a team-oriented environment

Responsibilities

The Desktop Support Technician will provide day-to-day technical support through various channels and manage desktop systems and related equipment. They will also ensure timely resolution of issues and support user access during onboarding and offboarding.