Job Posting Title:
Senior Desktop Support Specialist
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Hiring Department:
College of Natural Sciences
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Non-Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:

Responsibilities

• Ensure all requests via phone, email or ticketing system are addressed in a timely manner. Assists with diagnosis of all computers and printer hardware, software and equipment to ensure optimal workstation performance.
• Assist with the management of schedules and training of student employees
• Manage the incident ticketing system and ensure all tickets are being triaged.
• Provide desktop, network, printer, and application support to end user devices.
• Provide support on ad hoc projects and other related duties.
• Work with deployment team and endpoint management team to improve/design support workflows and ensure they are documented in appropriate resources.
• Other related responsibilities, duties and projects as assigne

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF