Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics®. Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 25 years.
Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries.
Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments.
For 25 years, we have been at forefront of precision diagnostics, and we’re just getting started!
We are looking to add a Senior Desktop Support Technician to join our IT Department. The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Senior Desktop Support Technician provides intermediate/advanced technical support and serves as a key resource for resolving complex IT issues. They troubleshoot and resolve escalated problems, maintain technical documentation, and collaborate with IT colleagues to improve service delivery. The Senior Technician also shares expertise with peers and contributes to help desk projects that enhance system performance.

• Respond to and manage incoming support requests through various channels.
• Serve as the primary point of contact for escalated technical issues, providing intermediate/advanced troubleshooting and resolution.
• Develop and maintain documentation for troubleshooting procedures, system configurations, and support protocols.
• Maintain a complete and accurate inventory of the Company’s IT assets.
• Assist in the implementation of new technologies and system upgrades, ensuring minimal disruption to end-users.
• Manage and support workstations and mobile devices within the company’s Microsoft Intune environment, including configuration, deployment, and troubleshooting.
• Provide excellent customer service and maintains a professional demeanor.
• Participate in IT projects and initiatives, contributing technical knowledge and ensuring helpdesk readiness.
• Follow established policies and standard operating procedures for ensuring the security and integrity of the Company’s global network and information systems.
• Share expertise and best practices with junior technicians.