Senior Developer Operations at Sun Life

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

140000.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Amazon Connect, AWS Services, Lambda Functions, IVR Systems, DynamoDB, S3, API Gateway, CRM Solutions, Web Technologies, RESTful APIs, Problem-Solving, Analytical Skills, Communication, Collaboration, Telephony Concepts, VoIP Technologies

Industry

Financial Services

Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: About the role: Sun Life has an immediate requirement for a Senior Developer under the Contact Centre Innovation and Operations team (CCIO). This team is responsible for solution design, solution delivery and application support. In this role, you will be responsible for designing, developing, and maintaining contact center solutions using Amazon Connect and related AWS services. You will work closely with stakeholders to understand business requirements and translate them into efficient, scalable, and user-friendly Contact Center applications. What will you do: Design, document, and implement contact flows, IVR systems, and routing strategies using Amazon Connect Develop custom Lambda functions to extend Amazon Connect capabilities Integrate Amazon Connect with other AWS services such as DynamoDB, S3, and API Gateway Extend GenAI capabilities and patterns to contact centre business unit Implement and configure Amazon Connect Chat and other omnichannel features Develop and integrate custom CRM solutions with Amazon Connect Optimize contact center performance and ensure high availability Troubleshoot issues and provide technical support for Amazon Connect implementations, provide on call support within a rotation schedule Stay up to date with the latest Amazon Connect features and best practices What you need to succeed: Bachelor’s degree in computer science, Information Technology, or related field 3+ years of experience developing solutions with Amazon Connect and AWS services Strong proficiency in at least one programming language (e.g., Python, Node.js, Java) Experience with AWS Lambda, API Gateway, and other relevant AWS services Familiarity with contact center technologies and IVR systems Knowledge of web technologies (HTML, CSS, JavaScript) and RESTful APIs AWS Certified Solutions Architect or Developer certification (preferred) Excellent problem-solving and analytical skills Strong communication and collaboration abilities Preferred skills: Knowledge of Amazon Polly for text-to-speech applications Familiarity with Amazon Transcribe for speech-to-text functionality Experience with Amazon Connect Wisdom and Contact Lens Understanding of telephony concepts and VoIP technologies What’s in it for you: We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada. We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health. Wellness programs that support the three pillars of your health – mental, physical, and financial The opportunity to move along a variety of career paths with amazing networking potential. As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 90,000/90 000 - 140,000/140 000 Job Category: IT - Technology Services Posting End Date: 08/02/2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers

Responsibilities

The Senior Developer will design, develop, and maintain contact center solutions using Amazon Connect and related AWS services. They will work closely with stakeholders to translate business requirements into efficient and scalable applications.