Job Title: Senior Developer – ServiceNow & AI Agentic Systems
Position Type: Full-Time
Location: India / Mumbai / Remote

I. JOB DESCRIPTION

YDC is seeking a highly skilled Senior Developer with expertise in both ServiceNow platform development and AI agentic systems. This hybrid role involves building scalable ServiceNow applications, assessments, and Now Assist agents while also developing next-gen AI-driven autonomous systems capable of multi-step reasoning and decision-making.
The ideal candidate will have deep knowledge of ServiceNow’s extensibility model, hands-on experience with AI agents, and the ability to translate business requirements into impactful, production-ready solutions.

II. PRIMARY DUTIES AND RESPONSIBILITIESServiceNow Development

• Design, build, and maintain scoped applications using ServiceNow Studio.
• Develop and configure assessments, surveys, metrics, and custom reports for performance tracking.
• Build and implement Now Assist agents to enhance automation and self-service.
• Develop custom workflows using Flow Designer, Script Includes, Business Rules, and UI Policies.
• Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, and scripted integrations.
• Collaborate with process owners across ITSM, ITAM, GRC, CMDB, and SecOps modules to align development with business objectives.
• Ensure security best practices and access control in scoped apps.
• Support testing, deployment, and documentation of developed features.

AI Agentic Systems Development

• Architect and develop agentic AI models capable of multi-step reasoning, planning, and execution.
• Rapidly prototype, iterate, and productionize AI agents and autonomous systems.
• Deploy models to cloud-native environments (AWS, Azure, GCP) with a focus on scalability, performance, and security.
• Implement retrieval-augmented generation (RAG), tool use (APIs, plugins), memory, and multi-agent orchestration.
• Design feedback loops for continuous improvement of AI systems.
• Stay current with LLMs, agentic AI frameworks, and autonomous system innovations.

III. REQUIRED SKILLS AND QUALIFICATIONS

• 4+ years of ServiceNow development experience, including:
• Scoped application development

• Now Assist agent setup and configuration

• Building and configuring assessments and surveys

• 3+ years in AI/ML development, with at least 1 year in agentic AI or LLM-based systems.

• Strong hands-on expertise in:

• JavaScript, Glide APIs for ServiceNow

• Python for AI workflows

• AI frameworks like LangChain, LlamaIndex, AutoGen (or similar)

• Experience with REST/SOAP APIs, IntegrationHub, Flow Designer integrations.

• Familiarity with cloud-native deployment (AWS/Azure/GCP) and containerization (Docker, Kubernetes).
• Knowledge of ITSM, ITAM, GRC, CMDB, SecOps modules and ServiceNow best practices.
• Strong troubleshooting, debugging, and communication skills.

IV. PREFERRED QUALIFICATIONS

• ServiceNow Certified Application Developer or Certified Implementation Specialist.
• Prior experience in consulting or contractor roles.
• Familiarity with Agile/Scrum delivery methodologies.
• Hands-on experience with MLOps tools (MLflow, Weights & Biases) and data governance/security frameworks.

V. DISCLAIMER

This job description provides a general overview and may be updated as the organization evolves. Employment is at-will, and YDC is an equal opportunity employer committed to diversity and inclusion.

• Design, build, and maintain scoped applications using ServiceNow Studio.
• Develop and configure assessments, surveys, metrics, and custom reports for performance tracking.
• Build and implement Now Assist agents to enhance automation and self-service.
• Develop custom workflows using Flow Designer, Script Includes, Business Rules, and UI Policies.
• Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, and scripted integrations.
• Collaborate with process owners across ITSM, ITAM, GRC, CMDB, and SecOps modules to align development with business objectives.
• Ensure security best practices and access control in scoped apps.
• Support testing, deployment, and documentation of developed features