In a world where SaaS operations are often bogged down by outdated practices, Trilogy is breaking the mold. We’re not just keeping up with the rapid pace of the SaaS industry; we’re leading the charge with AI-driven automation. Our strategy is clear: minimize downtime, maximize efficiency, and optimize cloud resources across our expanding portfolio of SaaS products. This is your chance to be at the forefront of a transformative journey, setting new industry standards with cutting-edge technology.
As part of Trilogy, you’ll navigate a diverse range of SaaS businesses, each with unique challenges and architectures. We don’t view SaaS Ops as a mere necessity but as a strategic advantage. Our aim is to build an unparalleled, automated SaaS Ops function that enhances uptime and streamlines operations, utilizing AI to its fullest potential. If you’re ready to redefine SaaS Ops on a grand scale, this is the place for you.
This role is not about managing IT infrastructure in a corporate setting. It’s for a hands-on leader who has pioneered SaaS Ops in a fast-paced environment. We seek a tech-savvy architect who excels in designing scalable systems and making pivotal operational choices. You’ll spearhead the future of SaaS Ops, ensuring smooth product integration and developing an AI-driven operations powerhouse across our portfolio.
Collaborate with top-tier professionals in Engineering, Product, and executive leadership to bring this vision to life. If you’re passionate about revolutionizing SaaS Ops, thrive on optimizing complex environments, and want to be on the cutting edge of AI innovation, seize this opportunity to lead and innovate. Apply today for a role that will shape your career.

CANDIDATE REQUIREMENTS

• A minimum of 5 years of experience in managing and owning SaaS Ops for enterprise-level customers.
• Proven experience in leading SaaS Ops and overseeing significant cloud migrations for SME enterprises.
• Expertise in applying AI and automation to enhance SaaS operations.
• Advanced skills in AWS and DevOps, including proficiency with Docker and Kubernetes.

THIS POSITION IS ALSO KNOWN AS:

• Head of Cloud
• Lead Cloud Architect
• Senior Principal Architect

WHAT YOU WILL BE DOING

• Craft and implement top-tier SaaS Ops strategies, drawing from your deep expertise and innovative insights into operational excellence.
• Make critical decisions regarding operational standards, AI tools, and process designs to enhance reliability, security, and cost-efficiency across our SaaS portfolio.
• Develop and refine a seamless framework for integrating newly acquired SaaS products into a centralized operations function with minimal friction.
• Leverage AI-powered tools to drive automation, optimize costs, and boost operational efficiency.

WHAT YOU WILL NOT BE DOING

• Engaging in the monotonous manual tasks typical of traditional SaaS Ops; your focus will be on pioneering automation and AI innovations.
• Managing operations for just a single product; you’ll tackle the complexities of hundreds of products within our SaaS portfolio.
• Accepting the status quo; you’ll be expected to innovate and redefine operations through AI technology.

KEY RESPONSIBILITIES

• Lead a highly effective, AI-driven SaaS Ops function that guarantees outstanding reliability, cost-effectiveness, and smooth operations for our expanding SaaS business portfolio.