\uD83D\uDE80 Join Our Mission at 3Pillar: Elevate Your Impact! \uD83D\uDE80
As a Senior DevOps Engineer, you are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software-run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products.

DESIRED CAPABILITIES:

• Strong attention to detail
• Excellent communication skills
• Ability to work well in a team
• Analytical and problem-solving skills
• Time management and organizational skills
• Ability to learn quickly
• Adaptability and flexibility
• Proven ability to lead and mentor junior members of the QA team.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, software engineering, or a similar field.
• Experience in Splunk and SignalFx
• Experience with Amazon Web Services including RDS
• Relevant data DevOps, SRE, or general systems engineering experience.
• Experience in managing large production platforms.
• Experience architecting and implementing data governance processes and tooling (data catalogues, lineage tools, role-based access control, PII handling)
• Strong coding ability in Python or other languages like Java, C#, Golang, C, C++, Perl Ruby etc.

ADDITIONAL EXPERIENCE DESIRED:

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to help debug and optimize code and automate routine tasks.
• Ability to support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Appetite for change and pushing the boundaries of what can be done with automation.
• Experience in working across development, operations, and product teams to prioritize needs and build relationships is a must.
• Good Handle on Change Management and Release Management aspects of Software.

• Plan, manage, and oversee all aspects of the production environment for all merchant loyalty use cases
• Define strategies for all facets of observability
• Identify areas of improvement in production
• Ability to understand MTTR, SLO, SLI definitions and apply them to services.
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Ensure reliable, fault-tolerant, efficiently scalable and cost-effective services and infrastructure.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Ensures that batch production scheduling and process are accurate and timely.
• Able to create and execute queries to big data platforms and relational data tables to identify process issues or to perform mass updates, preferred.
• Ability to isolate problems between hardware and software.
• Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones