Senior DevOps Engineer, CX at NICE

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aws, Terraform, Cloudformation, Jenkins, Github Actions, Docker, Ecs, Python, Shell Scripting, Ci/cd, Infrastructure As Code, Containerization, Git, Monitoring, Troubleshooting, Incident Management

Industry

Software Development

Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability. How will you make an impact? Infrastructure & Automation Design, build, and maintain AWS-based infrastructure ensuring scalability, reliability, and cost optimization. Implement Infrastructure as Code (IaC) using CloudFormation and Terraform for automated provisioning and environment management. Develop and maintain automated CI/CD pipelines using Jenkins and GitHub Actions, enabling zero-downtime deployments and faster delivery cycles. Automate operational workflows, monitoring, and deployment validation through Python or Shell scripts. Implement robust containerization practices using Docker and manage orchestration via ECS. Manage configuration, versioning, and integration of infrastructure components using Git-based workflows. Ensure high availability, fault tolerance, and backup strategies for critical infrastructure. Collaboration & Leadership Partner with development, QA, and product teams to deliver secure and scalable solutions. Provide technical mentorship to junior engineers and participate in code reviews for pipeline and infrastructure automation. Contribute to the evaluation of new DevOps tools, technologies, and methodologies for continuous improvement. Participate in incident management, root cause analysis (RCA), and post-mortem reviews to drive operational excellence. Have you got what it takes? Experience: 4-7 years of experience in DevOps, Cloud, or Infrastructure Engineering. Cloud: Strong hands-on experience with AWS (EC2, ECS, EKS, RDS, S3, VPC, Route53, IAM, CloudFront, CloudWatch, etc.). IaC: Expertise in Terraform and AWS CloudFormation for infrastructure automation. CI/CD: Proven experience in building and maintaining pipelines with Jenkins and GitHub Actions/Workflows. Containers: Proficiency in Docker, ECS, and image management best practices. Scripting: Strong command over Python and Shell scripting for automation and system tasks. Soft Skills: Excellent analytical, troubleshooting, and communication skills with a proactive approach to problem-solving. Preferred Certifications: AWS cloud Practitioner/ Terraform Associate. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10869 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Responsibilities

Design and maintain scalable AWS-based infrastructure using Infrastructure as Code and automated CI/CD pipelines. Collaborate with cross-functional teams to ensure high availability, security, and operational excellence through monitoring and incident management.