UnifyCX is looking for extraordinary Senior DevOps Engineer to join our motivated and ambitious team in Colombia.
What Will You Do?
This full-time role is tailor-made for a professional eager to dive deep into the complexities of scaling infrastructure, optimizing processes, and playing a pivotal role in our journey towards revolutionizing the CX domain. If you’re passionate about MLOps, DevOps and Systems Engineering, and looking to grow in these areas, you’re the talent we’re looking for.

Responsibilities:

• Design and Scale: Contribute to the design of scalable containerized micro-service architectures that support our generative AI technology, focusing on practical, efficient solutions.
• Deploy and Manage: Utilize your expertise in Google Cloud Platform, Kubernetes, and CI/CD to deploy, manage, and scale our systems efficiently.
• Automate and Optimize: Develop and maintain CI/CD pipelines using innovative tools like Argo CD and Github Actions, ensuring seamless, reliable, and robust deployment processes.
• Monitor and Operate: Create scalable monitoring solutions for all of Engineering to ensure our systems are healthy. Participate in 24x7 On-Call rotation, and lead the charge in testing and debugging applications, maintaining high standards of quality and reliability.
• Collaborate and Innovate: Work closely with cross-functional teams, including product managers and engineers, to craft and deliver high-quality, impactful solutions.
• Code with Excellence: Write clean, efficient, and maintainable code, outwardly demonstrating best practices and coding standards to the broader Engineering team.

Who are you?

• Language and Communication: Fluent in English. Experience articulating complicated details in writing and verbally, to a variety of audiences.
• Educational Foundation: A Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent experience.
• Proven Experience: 5+ years in DevOps roles with a significant focus on cloud infrastructure.
• Cloud Providers: Experience using Google Cloud Platform (GCP) technologies, such as Cloud Storage, Compute Engine, GKE, Pub/Sub, or other relevant GCP offerings.
• Programming: Experience using Bash (Shell), Python, or Node.js.
• Container Orchestration: Deep knowledge of Docker, and a solid understanding of Kubernetes fundamentals.
• CI/CD: Experience using Github Actions, Circle CI, Jenkins, or other similar tools. Understanding of CI/CD processes in SDLC.

Preferred Qualifications:

• AWS / Azure
• Experience with AI / ML Tools
• Data workflow management tools like Airflow, Dagster, Etc.

Who We Are:
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity

• Design and Scale: Contribute to the design of scalable containerized micro-service architectures that support our generative AI technology, focusing on practical, efficient solutions.
• Deploy and Manage: Utilize your expertise in Google Cloud Platform, Kubernetes, and CI/CD to deploy, manage, and scale our systems efficiently.
• Automate and Optimize: Develop and maintain CI/CD pipelines using innovative tools like Argo CD and Github Actions, ensuring seamless, reliable, and robust deployment processes.
• Monitor and Operate: Create scalable monitoring solutions for all of Engineering to ensure our systems are healthy. Participate in 24x7 On-Call rotation, and lead the charge in testing and debugging applications, maintaining high standards of quality and reliability.
• Collaborate and Innovate: Work closely with cross-functional teams, including product managers and engineers, to craft and deliver high-quality, impactful solutions.
• Code with Excellence: Write clean, efficient, and maintainable code, outwardly demonstrating best practices and coding standards to the broader Engineering team