Salary - Grade
GBP £56,733 to £57,726 56733 - PO6
Market supplement
£3,494
Contract Type
Fixed Term / Secondment
Contract Length
18 Months
Contracted Hours
Full Time - 36 hours per week
DBS Required
No
Department
Climate, Homes and Economy
Service

WHAT WE DO

Our vision is to provide user-centred digital products that enable residents to quickly and efficiently access the services they need and inspire confidence in the council. We design, test, implement and iterate products relied upon by thousands of internal users, as well as for nearly 280,000 residents. We also manage over 50 contracts for digital and technology services with third party suppliers.

ABOUT YOU

We don’t expect you to tick every box on our job description. The most important things we are looking for are:
– Experience: delivery, implementation and support of a large line of business applications, ideally in the local government / social housing sector or similar
– Problem-solving: investigating, defining and resolving complex issues
– Communication: communicating fluently, orally and in writing, and presenting complex information to both technical and non-technical audiences
– Stakeholder relationship management: dealing with problems, managing resolutions, implementing engagement plans, collecting and using feedback and helping develop and enhance user and stakeholder relationships
– Collaboration and working in the open: working collaboratively with council service areas and external partners and engaging with and contributing to the work of cross-functional teams
– Adaptability: adapting materials to meet the needs of learners and applying an agile mindset with a flexible approach
– Analytical approach: demonstrating an awareness of risk and taking an analytical approach to work
– Customer service: consistently applying high-quality service standards and levels of customer service
– Teamwork: actively contributing to the work of a multidisciplinary team and promoting the generous sharing of expertise

WE UNDERSTAND THE BENEFITS OF USING AI IN THE WORKPLACE. HOWEVER, IF YOU ARE THINKING OF USING THIS TOOL TO SUBMIT YOUR APPLICATION, WE ASK YOU TO THINK ABOUT WHAT VALUE IT WILL ADD. AI TOOLS TEND TO LACK THE PERSONAL TOUCH AND AUTHENTICITY WE VALUE IN CANDIDATES. WE ENCOURAGE YOU TO SHOWCASE YOUR UNIQUE KNOWLEDGE AND SKILLS USING YOUR OWN VOICE.

Closing date for applications: 04 June 2025 (22.59)
Interview and assessment date: W/C 16 June 2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk

ABOUT THE ROLE

As a Senior Digital Analyst, you will be responsible for ensuring a high-quality user experience, providing user-centered support to maximise the value of digital tools and upholding council values regarding security, finance, inclusion, and sustainability.
You will be a member of a product team responsible for building and configuring the NEC Housing application, with the first phase due for delivery at the start of 2026. You will contribute to design and build workshops, work on the build and configuration of the application and work with Housing colleagues on user acceptance testing. At the start of 2026, you will ensure a smooth transition into operational support.
You will actively contribute to a multidisciplinary team, share expertise and support learning and development, as well as participating in council-wide initiatives to meet the Mayor’s priorities and resident needs. Additionally, you will provide user support, including potential out-of-hours support on a rota basis.
To do this role, you will have experience in:
– Delivery of new systems: contributing to design, implementation and improvement of a large line of business applications
– Technical expertise: maximising application capabilities, evaluating new technologies and contributing to requirements definition. The NEC Housing application uses an Oracle RDMS and knowledge of this platform would be of benefit
– Service level management: monitoring service delivery against SLAs, analysing performance and initiating improvements
– Stakeholder & supplier relationship management: managing resolutions, implementing engagement plans and enhancing user relationships
– Training: preparing and delivering learning activities, using various techniques and tailoring approaches to learners
– Customer service / IT support: monitoring service delivery channels, assisting with service standards and resolving issues
– Communication: fluently communicating complex information to technical and non-technical audiences
– Risk awareness: demonstrating awareness of risk and taking an analytical approach to work
– Knowledge sharing: sharing knowledge and experience with others
– Security, privacy and ethics: understanding and applying security, privacy and ethical considerations.