BACKGROUND

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province’s rapidly evolving condominium sector with information, education and dispute resolution services.
We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Toronto’s bustling financial district.
The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through an Administrative Agreement with the Ministry of Public and Business Service Delivery and Procurement. The seven-member board of directors provides strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

• Our Vision: Strong and vibrant condominium communities in Ontario
• Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution
• Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness
• Team Values: Respect, trust, diversity, collaboration, leadership

QUALIFICATION SKILLS & KNOWLEDGE

• Bachelor’s degree in marketing, communications or a related field
• Understanding of web design and content management, in particular WordPress and associated plug-ins.
• 6+ years of related experience with an emphasis on content management and creation for digital channels
• Strong project management skills with experience managing multiple projects simultaneously.
• Strong team player: able to work collaboratively, take responsibility, and understand their role in building a positive public perception of the organization
• Excellent editing, writing, research and messaging skills.
• Commitment to maintaining high standards of quality, including meticulous attention to detail.
• The ability to thrive and deliver in a dynamic environment
• Desire to support consumer protection while learning condo policy
• Strong planning, organization, and project management skills
• Command of French is an asset

ROLE PURPOSE

Reporting to the Manager of Communications, Marketing & User Experience, the Senior Digital Communications Advisor will lead the CMUX team’s efforts in managing owned web content while supporting delivery of other outreach activities. This role requires keen attention to detail, a bias towards resolving user paint points, a steadfast commitment to clear writing, a curious mindset, and self-starter attitude.

KEY RESPONSIBILITIES

• Serve as the go-to person for web content management and creation
• Be a coach and mentor to junior team member
• Become a condo expert who can translate consumer protection information into clear, plain-language, actionable messages that drive results and align with CAO’s voice.
• Oversee roll out of new and updated web content in response to changes in the law, sector dynamics, what’s in the news and what CAO would like to promote.
• Bring a creative voice to the table for how CAO can leverage its website to promote its initiatives and better serve its clients
• Work closely with colleagues and external vendors to ensure website content is optimizedfor accuracy, user experience and search engine visibility.
• Provide meticulous review of content, using latest AI tools and tactics as necessary.
• Establish and refine processes to continuously audit and enhance CAO web content
• Manage web communication projects from planning to execution, ensuring deadlines are met, budgets are adhered to, and objectives are achieved.
• Coordinate cross-functional teams, including designers, writers, and external vendors, to deliver high-quality work.
• Champion the ongoing implementation of branding guidelines.
• Track project milestones, ensure timely delivery, and communicate progress to stakeholders.
• Collaborate with external vendors to manage translation of web content into French
• Perform other related duties as required.