Senior Digital Communications Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

142665.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital communications, Content management systems, Squiz matrix, Drupal, Content production, HTML, Accessibility standards, Customer journey mapping, Data analysis, Google analytics, Stakeholder management, Project management, Strategic advice, SEO, Public sector knowledge

Industry

Government Administration

Description

Senior Digital Communications Advisor Clerk Grade: 9/10 Annual Salary Range: $129,464 - $142,665 per annum plus superannuation Work Type: Temporary (up to 18 months), Full-time Location: Sydney (flexible hybrid work arrangement is offered with some work expected on-site) This is a fantastic opportunity to join a high-performing website team. Play a part in shaping the customer journey for 8 million NSW customers who interact online with the NSW Government. About the team The Web Team works to improve online customer experiences for a diverse range of agencies within the NSW Department of Customer Service (DCS). We work in a fast-paced environment where we encourage enthusiasm to challenge the status quo and have a willingness to help others. You will report to the Manager, Web Team and work closely with others, both in the Web Team and across agencies within DCS. About the role As Senior Advisor, you will provide strategic advice to key stakeholders on their aims, purpose and objectives for online content. You will play a key role in improving our online customer experience, so an understanding of enterprise Content Management Systems such as Squiz Matrix and Drupal is critical. Responsibilities include: Content production – design/review content and HTML page layouts to ensure they are easy to read and understand and meet international accessibility standards. Customer journey mapping – using data and insights, understand how customers will find your content and interact with it. Analytics - analyse statistics and other data (e.g. Google Analytics) making recommendations to improve customer experience. Stakeholder management - consult and collaborate with stakeholders to understand their needs and unique challenges, to build engagement and facilitate a high performing communications culture. Project management – effectively plan and manage simultaneous projects within defined timeframes while being flexible and resilient in interactions with stakeholders. It’s also beneficial, but not mandatory to have knowledge in: SEO - how to optimise content (on and off page) for improved search results. An understanding of the NSW public sector. What we need from you An up-to-date CV and a brief cover letter outlining how your skills and experience align to the role. Please note candidates invited to interview will be required to complete additional assessments Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via meg.rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 21 April 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact meg.rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Senior Digital Communications Advisor provides strategic advice on online content and manages content production to improve customer experiences. They are responsible for mapping customer journeys, analyzing data to drive improvements, and collaborating with stakeholders to facilitate a high-performing communications culture.