As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

The Opportunity

Join our team as a Senior Digital Product Manager and be at the forefront of shaping our digital future! You’ll craft the vision and strategy that drives our product teams to solve meaningful customer and business challenges, delivering solutions our customers love, that also make commercial sense, and align with our wider business goals.

You’ll join Australian Unity’s Home Health platform, a large-scale, purpose-led operation of more than 6,500 employees and over $1 billion in annual revenue, where digital innovation helps deliver essential human services that support people to stay healthy, independent and connected to their communities.

In this dynamic role, you’ll keep a pulse on market trends and cutting-edge technologies, continuously looking for opportunities to innovate. Collaborating with stakeholders and cross-functional teams, you’ll uncover new ideas and drive product improvements using a customer-focused, test-and-learn approach.

From initial discovery to product launch and beyond, you’ll own the entire product lifecycle, ensuring our products grow and evolve. You’ll lead the charge in defining features, managing timelines, and ensuring quality, while working closely with the CTO, Home Health to build and grow our Digital Product capability.

 As a thought leader, you’ll play a pivotal role in establishing a thriving Community of Practice, offering your deep expertise to guide the development of innovative digital products. Your exceptional stakeholder management and influencing skills will make you the key figure in turning diverse insights whether from sales, customers, or tech into a cohesive product vision and roadmap.

With the exciting challenge of navigating a complex digital landscape and driving growth, your success will come from building strong internal partnerships and keeping stakeholders engaged in the journey.

Key Responsibilities

• Work closely with business areas including sales, support, marketing, and engineering to define success, validate propositions and deliver the best possible customer experience to ensure the solution is valuable and viable particularly in our Home Health business.
• Translate product strategy into detailed requirements for prototyping and development by the delivery team
• Identify areas for growth and create digital roadmaps to help drive digital sales and adoption
• Work with Digital Designers and Researchers to run discovery and design sprints to identify opportunities and validate hypotheses
• Prioritise product features and communicate reasoning to stakeholders
• Define and track success metrics
• Work to iteratively meet the needs of all of our customers and provide value across the whole product lifecycle.
• Develop and implement product strategy and vision that is consistent with the group digital strategy and business strategy
• Validate ideas and ensure teams are aligned to business goals. Identify customer needs, and support stakeholders to understand and define the business values
• Manage the end-to-end digital product development process aligning to group frameworks and processes
• Gather and prioritise requirements based on customer needs, market trends and business priorities. Define clear and actionable user stories and acceptance criteria.
• Manage the product planning process, and work cross-functionally to keep the digital roadmap on track and relevant
• Monitor key performance indicators to assess product performance and user engagement. Use data and insights to identify areas for improvement and optimization