Senior Digital Product Manager - International Wealth and Premier Banking at HSBC Securities Services Luxembourg

, Kowloon, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Strategy, Product Management, Stakeholder Management, Market Analysis, Cross-Functional Collaboration, Problem Solving, Communication Skills, Financial Services, Risk Management, Entrepreneurial Drive, Customer Experience, Data Analysis, Investment Cases, Mobile Banking, User Behavior Analysis, Compliance

Industry

Financial Services

Description

If you’re looking for a career where you can make a real difference, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance. We are currently seeking a high calibre professional to join IWPB Digital Platforms Mobile team as a Senior Digital Product Manager. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC IWPB’s customer base. The platform has experienced 60% growth in Mobile Active customers over the last 4 years to our current traffic of 2 billion visits per year globally. This role holder leads and is accountable to own the long-term Mobile Product Strategy and Investment plan working across IWPB propositions, Global Value Streams and Markets. The role holder will partner closely with Product, Design, Technology and Senior leadership to shape a forward-looking view of the HSBC Mobile Banking app. The role holder is an excellent communicator, a strategic thinker, an influential storyteller, and exceptional problem solver with a forward-thinking mindset that can work with a complex set of stakeholders across global and markets. In this role you will: Define and evolve the multi-year Mobile Product strategy, making recommendations based on detailed and diligent analysis of market and competitor movements, in-house data that includes (but is not exclusive to) performance metrics, customer feedback, and user behaviour Develop and lead a COE, providing relevant insights on external data that includes (but is not exclusive to) market trends, customer needs, competitive landscape, and evaluate their impact on the IWPB Mobile App strategy Understand the strategic goals and challenges of the market’s mobile app roadmap, feeding these inputs into the Mobile App strategy to ensure alignment with the markets needs whilst balancing delivering outcomes that meet IWPB Mobile OKRs Support the IWPB Head of Mobile to communicate the Mobile App strategy with multiple stakeholders through all phases including socialisation, alignment, and endorsement – owning the development and production of investment cases, business cases, OKRs, presentation collateral, vertical papers etc Partner with the Value Streams across IWPB and markets to interlock roadmaps and ensure delivery of mobile capabilities are aligned to deliver the outcomes of investment cases of the IWPB Mobile App strategy Partner with Value Streams and Channels Commercialisation teams across IWPB and markets to ensure products and journeys deployed on the Mobile app are commercialised and business improvements tracked Collaborate with Global Value Streams and Markets to track and develop strategies to improve mobile adoption. Review performance of products and journeys to continuously improve the mobile app experience for customers and as a customer channel Consistently drive key tenants of scalability and efficiency across the IWPB Digital Platforms team and value streams in the delivery of capabilities for the mobile app To be successful you will need: Consulting background with demonstrable experience of building, communicating, and monitoring the execution of digital strategies and investment cases across global and local markets Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence – a ‘can-do’ attitude Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage Strong communication skills for navigating through business requirements, differences of opinion on approach Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-

Responsibilities

The Senior Digital Product Manager will lead the long-term Mobile Product Strategy and Investment plan for HSBC's International Wealth and Premier Banking. This role involves collaborating with various teams to ensure the mobile app meets customer needs and aligns with strategic goals.