UX DESIGN

• Creates and refines wireframes and prototypes based on internal feedback and user insights.
• Embeds UX thinking from the start of product development, turning ideas into effective, user-centered solutions.
• Assists with planning, running, and analysing market and user research.
• Helps build and maintain a consistent design system across platforms.

Skills you’ll need (minimum criteria)

• Website Management: Proficiency in Content Management Systems (CMS) and basic web technologies to build, update, and verify web pages and app content, ideally within a media, entertainment, or content-led environment.
• Experience supporting user research and usability testing, with a focus on continuous improvement and enhancing digital experiences.
• Strong background in digital merchandising, with the ability to showcase content effectively using visual assets, metadata, and promotional placements.
• UX experience preferred.

Other things we’re looking for (key criteria)

• Good interpersonal skills, particularly communication with people at all levels; ability to remain calm in difficult circumstances (e.g. when things go wrong).
• A passion and interest in websites, apps, AI and social are key requirements of the role.
• High levels of organisation, with strong planning and management skills.
• Ability to work under pressure and balance requests of multiple stakeholders.

THE ROLE

This business-critical role manages content, merchandising and trouble-shooting for our customer websites and app, working as part of a digital team who focus on analytics and data which informs the website strategy to support driving revenue growth and delivering competitive advantage for Global Partnerships and ITV Studios.