With a proven track record of customer satisfaction and delivery excellence, you will be responsible for spearheading senior customer engagement through account planning and with a growth mindset, supported by the Switch Executive Team.

You will be at the helm of your program Delivery team, planning and directing workflow based on the scopes of work you build to meet customer objectives. You will demonstrate industry-leading service delivery by understanding and enabling the resources, skills and capabilities required to deliver each engagement, and communicating those needs up to Leadership. You will foster an attitude of collaboration to help achieve continuous improvement of the team.

You are commercially minded, managing each engagement while prioritising quality delivery, customer satisfactions and commercial outcomes simultaneously and with equal importance.

This role will be focused on the management and delivery of multi-year digital programs of work, assumed to include a CMS re-platforms across multiple websites and portals, as well as other projects to be found and sold in for organic customer growth.

You should have a strong background in leading enterprise level technical builds and be able to demonstrate understanding of technical concepts, project management methodologies, and standard artefacts and processes for software development.

You should be able to confidently collaborate with client-side stakeholders at all levels, independently manage a cross-functional project team including designers, business analysts, solution architects, developers, testers, and digital marketing specialists, and deliver assigned projects on time, on budget, and in good quality.

Therefore, we need somebody who is proactive, thoughtful, and a good problem solver.

Main Duties & Responsibilities

Project Management

• Planning project delivery in alignment with the project’s commercial terms and using our standardised Switch Methodology
• Set up and maintain project artefacts during the entire project life cycle, including project overviews, budgets, timelines, resource plans, routine reports, milestone sign-off documents, and post-delivery reviews
• Conduct requirements analysis and documentation independently for small to medium projects and collaborate with business analysts on these tasks for large projects
• Establish and maintain good and effective working relationships with client-side project managers and other key stakeholders
• Manage internal project teams across all roles required in assigned projects
• Coordinate with other project managers on resource capacity allocation
• Identify and manage project issues and risks in a professional and efficient manner and provide clear and timely status reports to both internal and external stakeholders
• Be responsible for delivering quality control, timeline/budget tracking, resource utilisation, and overall profitability
• Participate in pre-sale tender response preparation, cost estimates, resource modelling, and client presentations
• Reporting on project delivery, with a focus on customer success, sprints, key milestones and project commercial performance
• Communicate effectively when there is a conflict in achieving expected results within assigned time or hours