OUR EXPECTATIONS OF YOU

• A creative problem solver with a natural can do attitude. There has never been a box to ‘think out of’ because boxes get in the way unless they’re useful to solve the problem - like climbing on them
• Seeking out and discovering the best solutions for everything you come across.
• A confident individual who can’t remember the last time they paid a visit to their comfort zone.
• You enjoy throwing around ideas and creating possibilities, happily putting them up to the test of whether they will work or not. Good ideas not only have to fly, but they also have to stay up there no matter what gets thrown at them.
• You already have your own ‘projects’ solving those things you’ve identified to improve everyday existence.

ESSENTIAL SKILLS

• Passionate about all things digital and commerce
• Engaging, bright and confident communicator with a collaborative personality and sense of humour
• Inquisitive, accountable, independent, and mindful of others
• Can develop complex integrations across various platforms, supporting them throughout all phases of the project lifecycle
• Hands-on experience with HTML, CSS, Javascript, JSON, SQL Queries, front-end frameworks and REST API’s – to the extent you can produce something using them.
• Capable of understanding and deconstructing system architecture, application code and traversing data structures
• Can juggle multiple projects while working independently and or as part of a larger team
• Solid understanding of SEO and use analytics tools to report on performance optimisation
• Excellent time management and organisational skills
• Strong attention to detail
• Clear written and verbal communication skills
• Growth mindset, including rapid learning of new concepts and platforms
• Being attentive to detail

BONUS SKILLS

• Experience working with BigCommerce, Shopify, Akeneo, Jitterbit & Patchworks
• An additional language

THE ROLE

We’re looking for a Senior Digital Specialist to join our multi-award-winning agency remote agency working on some of the most cutting edge commerce programs.
Digital Specialists are creative problem solvers whose expertise allows them to guide complex projects across the entire project experience. As part of the Solutions team, you are heavily involved in working with our ecommerce clients to elicit and define their requirements, understand project needs and then develop and explain the solutions both conceptually and technically to both the client and our production teams.
You’re responsible for consulting with all parties, providing clarity on the project plan and roadmap and guiding its technical implementation. You ensure this implementation meets the requirements and goals to a high standard.
You identify and take on the challenges from project requirements, individually and collaboratively, discover the best ways to resolve and, when necessary, develop a proof-of-concept to inform the development teams and client of its feasibility. ‘Pocking’ will most definitely be a real word in your vocabulary.
This position will involve travel to meet and spend time with our global clients.

RESPONSIBILITIES

• Managing the scope of ecommerce projects and timescales alongside the project management team, working collaboratively with clients and third-party vendors to align technical solutions with business goals
• Conduct in-depth discovery sessions to map out current architecture and understand the client’s business requirements and potential challenges
• Work alongside the sales team to create RFP responses and new business proposals
• Communicate timescales and deliverables to solutions and developer team
• Manage and maintain relationships with third-party vendors
• Ensuring delivery and goals are being met by liaising with the sales and project management team throughout the project lifecycle
• Managing expectation on what is technically feasible and finding solutions to outstanding and new problems
• Diagnosing and identifying aspects of a project or process that can be enhanced or achieved more effectively.
• Discovering new ways to solve or enhance ‘items’ identified for improvement. Developing proofs of concepts for the proposed solution.
• Interpret and analyse data using analytics tools to report on client site performance and where improvements can be made
• Present complex ideas and solutions in a clear, organised, and easy to understand manner both orally and written for non-technical and technical audiences.
• Help answer any questions Accounts or Clients may have about a project. Able to explain technical terminology to non-digital stakeholders.
• Quality assurance - making sure the product matches the intended vision and intent.
• Ability to convey complex subjects in technical terms for a technical audience, as well as conceptually to a non-technical audience
• Combining other perspectives in collaborative discourse.