Senior Digital Systems Engineer

at  Mastercall Healthcare

This non-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically. 1. Reporting to the CIO : Provide strong leadership to the technical services team, fostering a collaborative and high performing work environment. Delegate tasks effectively, set clear objectives, and provide guidance and support to team members.
As an effective and highly capable team member, you will self-manage your workload and proactively pick up requests and other work through the ITSM tool. You will mentor and develop team members, ensuring continuous skill knowledge development and assist with recruitment and training. 2. Technical Service Delivery: Ensure the efficient delivery of technical services, including troubleshooting, system maintenance and support.
Develop and implement strategies to improve service efficiency and quality while adhering to industry best practices and standards. Implement solutions which drive automation to help reduce time spent by support teams and in turn, free up time to innovate and drive service improvement. Application packaging and deployment using standard Microsoft toolset. You will be experienced in developing PowerShell based automations.
3. System Infrastructure Management: Oversee the management and maintenance of the organisation’s IT infrastructure, including networks, servers, and security systems. Implement proactive measures to ensure the security, reliability, and scalability of our IT infrastructure. Manage, support, maintain and help implement Microsoft Server Azure Infrastructure and Fortinet Network.
4. Incident and Problem Management: Lead on the resolution of critical incidents and complex technical issues, acting as an escalation point for the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5.
Service Level Agreement (SLA) Compliance: Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic service level targets and continuously assess and improve service delivery processes. Ensure compliance to relevant standards IITL and security standards (i.e. CIS, CE+) to ensure that we control, report, and adequately measure and proactively handle any risks the business faces.
Understanding of Incident, Problem and Change Management within the ITIL framework. 6. Vendor Management: Collaborate with vendors and third-party service providers to procure necessary hardware, software, and technical services. Evaluate vendor performance, negotiate contracts, and ensure that vendors comply with established service agreements and deliverables.
7. Technology Planning and Implementation: Develop and execute strategic plans for the adoption and integration of new technologies. Assess the organisation’s IT needs, recommend appropriate solutions, and oversee the implementation of technology projects to meet business objectives. Ability to assist with the creation of system design, functional specifications and operations for workspace projects and solutions.
8. Documentation and Reporting: Maintain comprehensive documentation of technical processes, procedures, and system configurations. Generate regular reports on service performance, incident trends, and system updates to keep stakeholders informed and enable data driven decision making. Author technical documentation for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience

Please refer the Job description for details