Senior Director, Account Management at JLL

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Leadership, Governance, Financial Performance, Client Relationship Management, Operational Excellence, Contractual KPIs, Risk Management, Facilities Management, Projects, Engineering, Sustainability, Workplace Experience, P&L Management, Forecasting, Succession Planning

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: India (Bangalore / PAN India oversight) Reporting To: APAC Regional Account Director – RTX Business Line: Work Dynamics (Integrated Facilities Management) Position Summary The Indian Sub-Regional Lead for the RTX Account is responsible for the overall leadership, governance, financial performance, and client relationship management across all RTX sites in India. The role ensures operational excellence, delivery of contractual KPIs, financial discipline, risk management, and strategic alignment with both JLL and RTX regional objectives. This role acts as the single point of accountability for India, leading cross-functional teams across Facilities Management, Projects, Engineering, Sustainability, and Workplace Experience. Key Responsibilities Client Relationship & Governance Serve as the primary escalation point and trusted advisor to RTX India stakeholders. Lead quarterly business reviews (QBRs) and monthly governance meetings. Ensure alignment between India operations and APAC regional strategy. Proactively identify value-add opportunities and drive account growth initiatives. Operational Excellence Ensure delivery of all IFM services in line with contractual scope and SLAs. Drive compliance with JLL operational standards, EHS, and risk frameworks. Lead continuous improvement initiatives and service transformation programs. Oversee vendor performance and contract optimization. Financial Management Own India P&L performance including revenue, margin, and cost control. Lead annual budgeting, forecasting, and monthly financial reviews. Identify productivity savings and cost avoidance opportunities. Ensure accurate financial reporting and governance compliance. Team Leadership & Talent Management Lead and inspire a multi-site team across India. Build a high-performance culture focused on accountability and engagement. Drive succession planning and talent development initiatives. Ensure strong employee engagement and retention across sites. Projects & Growth Partner with JLL PDS teams to drive project pipeline. Identify and convert additional scope opportunities. Support bid management for renewals or scope expansion. Risk & Compliance Ensure 100% statutory compliance across all India sites. Lead crisis management and business continuity planning. Drive strong audit outcomes (internal & client audits). Key Performance Indicators (KPIs) Financial performance (Revenue, Margin, Cost Savings) SLA / KPI Achievement Client Satisfaction Scores Employee Engagement & Attrition Rates Compliance & Audit Scores Account Growth (Additional Works / Projects) Location: On-site –Bangalore, Karnataka Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

This role serves as the Indian Sub-Regional Lead for the RTX Account, responsible for overall leadership, governance, financial performance, and client relationship management across all RTX sites in India. Key duties include ensuring operational excellence, delivery of contractual KPIs, financial discipline, risk management, and strategic alignment with regional objectives.