SENIOR DIRECTOR, ADVISORY (AMERICAS) - REMOTE

The RepTrak Company is the world’s premier provider of reputation data and insights, helping businesses harness reputation intelligence to secure competitive advantage. RepTrak’s predictive insights enable subscribers to safeguard business value, optimize ROI, and amplify their positive societal impact. Combining advanced metrics with dedicated reputation advisors, RepTrak delivers actionable analyses that align business goals with stakeholder sentiment across global markets and diverse industries.
Established in 2004, The RepTrak Company owns the world’s largest reputation benchmarking database, gathering over 1 million company ratings per year used by CEOs, boards, and executives in more than 60 countries worldwide.

PROFESSIONAL QUALIFICATIONS REQUIRED

• 10+ years of client management or advisory experience, with a strong track record of using data storytelling to inform and influence executive decision-making.
• At least 6 years of experience in the reputation space or related fields such as corporate communications, brand strategy, public affairs, ESG, or corporate strategy.
• Demonstrated executive presence, with the ability to present complex information clearly and credibly to senior stakeholders.
• Strong analytical mindset and comfort working with data platforms, client dashboards, and digital collaboration tools.
• Experience with tools such as Salesforce, Slack, and presentation tools is a plus.

THE ROLE

The Senior Director, Advisory, plays a central role in delivering expert interpretation of reputation data and translating it into actionable communications strategies for senior executive clients. This position is ideal for professionals passionate about guiding global leaders through complex stakeholder dynamics, using data to drive meaningful business outcomes.

• Act as a strategic advisor to senior executives by delivering insights that connect RepTrak data to business challenges and reputation goals.
• Drive client value and retention, ensuring high renewal rates and identifying upsell and expansion opportunities across a portfolio of key accounts.
• Build and lead executive-level client relationships, owning strategic planning sessions and presenting compelling insights that influence decision-making.
• Operate as an individual contributor, with a primary focus on client delivery, strategic impact, and account growth—while mentoring peers and rising advisors in a collaborative team environment.
• Proactively leverage AI tools - including RepTrak’s own ChatGPT assistant—and digital platforms to enhance client delivery, accelerate analysis, and streamline workflow. Continuously explore new use cases to drive innovation and efficiency across engagements.
• Collaborate cross-functionally with Product and Data Science teams, serving as the voice of the customer (VOC) in shaping future products and analytics.
• Contribute to thought leadership efforts by co-creating regionally or topically relevant content, including webinars, publications, and case studies.
• Engage proactively across Salesforce, Slack, and email to ensure internal alignment across Advisory, Sales, and Executive stakeholders.
• Participate in strategic internal planning, contributing to company-wide initiatives and ensuring alignment with RepTrak’s broader goals.