WELCOME TO THE AGENTIC COMMERCE ERA

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects.

Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce
Manage the KPIs for the team, identifying opportunities to improve performance
Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners.
Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region.
Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations.
Work with Partners to drive joint marketing initiatives through events and other marketing campaigns.
Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner.
Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and
Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms.
Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems.
Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.
Serve as a role model, source of inspiration, and coach for less experienced peers.
Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement.