Senior Director - AI Solution & Delivery, BlueMachines.ai at Apna

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Solutioning, Delivery Execution, Enterprise AI, Voice AI, GenAI, Solution Design, Implementation, Orchestration, Workflows, Telephony, Integrations, Delivery Governance, Product Operations, Problem Solving, Technical Fluency, Platform Trade-offs

Industry

technology;Information and Internet

Description

Location: Bengaluru (WFO) Experience: 10–15 years | B2B or Enterprise AI/SaaS Function: Chief Operating Officer About BlueMachines.ai Blue Machines builds next-generation agentic voice AI for enterprise workflows. We design and deliver conversational AI agents powered by GenAI, helping clients automate high-value interactions across industries. We are leading high-value transformations for customers across banking, financial services, insurance, Travel, EdTech, BPO and more The Role As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning the Blue Machines platform into successful, repeatable enterprise deployments. This is a senior ownership role at the intersection of product implementation, solutioning, and delivery execution. You will own customer delivery outcomes end-to-end—while building a scalable delivery model that protects product integrity and feeds real-world learnings back into the platform. This is not a traditional customer success or services role. Success is measured by time-bound project outcomes, not relationship management. Enterprise trust in voice AI is built at delivery. This role ensures what we sell is what customers experience—reliably, repeatedly, and at scale. Experience: Most candidates who succeed in this role have ~10-15 years of experience across product implementation, delivery, platform, consulting, or enterprise-facing roles. We value recent, relevant experience over total tenure. Specific Voice AI experience not required. What You’ll Own ● End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality, outcomes) ● Leadership of a multidisciplinary delivery org: ○ AI / Delivery Solution Leads (Forward Deployment Experts) ○ Solution Architects ○ Integration Engineers ○ Project / Program Managers ● Solution design and implementation decisions across orchestration, workflows, telephony, integrations, and AI behavior ● Delivery playbooks, standards, and reusable patterns ● Escalations, trade-offs, and delivery governance for complex customers ● Tight feedback loops from delivery into Product and Engineering What We’re Looking For ● Strong problem solvers who are comfortable operating in ambiguity and owning outcomes ● Some technical and product fluency (AI systems, integrations, platform trade-offs) ● Proven experience being the final owner of complex, customer-facing initiatives ● Instinct to build repeatable systems, not one-off solutions ● Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments What This Role Is / Is Not This role is: ● Senior, autonomous, and execution-heavy ● Central to customer trust and product evolution ● A blend of delivery leadership, solutioning, and product operations This role is not: ● Account management or farming ● Pure consulting or SI leadership ● Internal-only engineering management

Responsibilities

This role involves leading the team responsible for turning the Blue Machines platform into successful, repeatable enterprise deployments, owning customer delivery outcomes end-to-end while building a scalable delivery model. The director will also own solution design, delivery playbooks, standards, and ensure tight feedback loops from delivery into Product and Engineering.