Senior Director, Attendee Excellence & Event Technology at Nteractive

Borough of Runnymede, England, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

190000.0

Posted On

13 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Event Technology Management, Attendee Experience Strategy, Sponsorship Technology, Registration Platforms, Housing Systems, Digital Experience Design, Stakeholder Management, Budget Management, Operational Excellence, UX Design, Data Analysis, Cross-functional Collaboration, Client Relationship Management, AI Implementation, Process Improvement

Industry

Events Services

Description

About Nteractive Senior Director, Attendee Excellence & Event Technology Location: US (remote) - Central or East Coast preferred At Nteractive, we create experiences that connect people with brands in unforgettable ways. From global conferences and product launches to immersive experiences, digital campaigns and internal communications, we partner with some of the world's leading technology and lifestyle brands to deliver extraordinary experiences across the globe. As our business continues to grow, we're looking for an exceptional Senior Director, Attendee Excellence & Event Technology to define and lead the future of attendee experience across our global client portfolio. This is a unique opportunity to shape one of the agency's most strategically important functions—bringing together attendee experience, event technology, registration, housing, customer service, sponsorship technology, attendee communications, websites and digital experiences into one connected ecosystem that sets a new benchmark for excellence. Working closely with our Sponsorship Leadership team, you'll ensure sponsor, exhibitor and partner experiences are seamlessly connected to the attendee journey through innovative technology, operational excellence and scalable digital solutions. If you're passionate about transforming attendee and sponsor journeys through technology, data and outstanding service, we'd love to hear from you. What you'll be doing Reporting to our Chief Client Officer, you'll provide strategic leadership for Nteractive's global Attendee Excellence & Event Technology function, shaping how thousands of attendees, sponsors and exhibitors experience our clients' events every year. You'll define the vision, strategy and operating model for a connected experience ecosystem spanning registration, housing, event technology, sponsorship technology, event websites, attendee communications and customer service. Working across our global client portfolio, you'll ensure every attendee and sponsor touchpoint delivers a seamless, data-driven and exceptional experience. Leading a high-performing, multidisciplinary team, you'll influence agency strategy, build trusted client relationships and drive innovation that positions Nteractive as a market leader in attendee experience, sponsorship technology and digital event solutions. Executive Leadership Lead and evolve Nteractive's global Attendee Excellence & Event Technology function. Define the strategic vision and roadmap for attendee, sponsor and event technology experiences across all client programmes. Act as a key member of the Chief Client Officer's leadership team, contributing to wider agency strategy and growth. Build, inspire and develop high-performing leaders across multiple specialist disciplines. Drive innovation, operational excellence and continuous improvement across the department. Foster a collaborative, accountable and people-first culture that empowers teams to perform at their best. Build strong cross-functional partnerships with Sponsorship, Client Services, Marketing, Creative Studio, Production and Event Services to deliver integrated client solutions. Attendee Experience Strategy Define and deliver a best-in-class attendee experience strategy across live, hybrid and virtual events. Create connected attendee journeys spanning registration, housing, event websites, communications, customer service and onsite experiences. Ensure every attendee touchpoint is intuitive, consistent and designed around the customer experience. Drive continuous improvement through data, feedback and innovation. Event Technology & Digital Platforms Own the strategic direction of Nteractive's attendee and event technology ecosystem. Oversee registration platforms, housing systems, event websites, mobile applications, attendee communications and customer service technologies. Develop executive partnerships with strategic technology providers including RainFocus, Cvent, Passkey and other industry-leading platforms. Champion AI, automation and emerging technologies that enhance attendee engagement, operational efficiency and business insight. Ensure platforms and systems work seamlessly together to create a fully connected attendee ecosystem. Sponsorship Experiences & Technology Partner closely with Nteractive's Sponsorship Leadership team to align attendee and sponsorship technology strategies. Ensure sponsor and exhibitor experiences are fully integrated into registration systems, attendee platforms, mobile applications and event technology ecosystems. Define operational standards, scalable processes and best practice for sponsor portals, lead capture, appointment programmes, exhibitor management and sponsor communications. Drive innovation in how sponsors engage with attendees before, during and after events through digital platforms and technology-enabled experiences. Collaborate across Client Services, Creative Studio, Production, Event Services and Sponsorship teams to create seamless end-to-end experiences for sponsors, exhibitors, partners and attendees. Identify opportunities to expand Nteractive's sponsorship technology capabilities and develop new technology-enabled services for clients. Client Partnership Build trusted executive-level relationships with global clients. Act as a strategic advisor on attendee experience, sponsorship technology, event technology and digital engagement. Guide clients using data-led insight, helping them continuously improve attendee satisfaction, sponsor engagement and business outcomes. Ensure proactive communication, transparency and confidence throughout programme delivery. Operational Excellence Lead global Registration, Housing, Event Technology, Event Websites and Attendee Services teams. Ensure consistent service delivery and operational excellence across every client programme. Develop scalable operating models that support growth while maintaining quality. Drive governance, quality assurance, documentation and continuous process improvement across the function. Commercial Growth Own departmental budgets, utilisation and third-party spend. Support major client pitches, proposals and new business opportunities. Represent Nteractive externally through thought leadership, industry events and strategic partnerships. Position Nteractive as a recognised leader in attendee experience, sponsorship technology and digital event delivery. Drive growth of Nteractive's sponsorship technology capabilities and sponsor-facing digital solutions across the agency. What you will bring We're looking for an inspirational leader who combines strategic thinking with operational excellence and understands how technology can transform attendee and sponsor experiences. You'll ideally have: Significant leadership experience across attendee management, event technology or event operations within a global events agency or corporate events environment. Extensive experience delivering complex global event programmes. Deep knowledge of registration, housing, event websites and attendee management platforms. Experience integrating sponsorship, exhibitor or partner technologies into wider attendee platforms and digital experiences. Experience working with technologies such as RainFocus, Cvent, Passkey and similar enterprise event platforms. Strong understanding of UX, digital experiences, event communications and customer journeys. Experience leading large, multidisciplinary teams across multiple regions. Strong commercial acumen with responsibility for budgets, forecasting and financial performance. Excellent executive stakeholder management and client relationship skills. Confidence translating complex data into strategic recommendations. Experience driving operational transformation, process improvement and scalable delivery models. An interest in AI, automation and emerging event technologies. Why you'll love working here Shape one of the most strategically important functions within a growing global agency. Lead the future of attendee experience, event technology and sponsorship innovation. Work with some of the world's biggest technology and lifestyle brands. Influence how thousands of attendees, sponsors and exhibitors engage with global events every year. Collaborate with talented specialists across Creative, Production, Client Services, Sponsorship and Technology. Drive innovation through cutting-edge event technology, AI and digital experiences. Join an ambitious leadership team with genuine opportunity to shape the future of the business. Enjoy international collaboration and travel while working with global clients and partners. Compensation and Benefits: Competitive salary of $170,000 - $190,000 PTO – 20 days plus public holidays Summer Hours Birthday Day Off 401(k) with employee contribution access Medical, Dental & Vision Insurance Life Insurance Health Advocacy Program Wellbeing & Inclusion initiatives, including Employee Assistance Program (EAP) Family Leave & Adoption Assistance Rewards & Recognition incentives Volunteering Day Cell & Wi-Fi allowance Time Off in Lieu Generous Employee Referral Program Additional requirements: Remote role based in the Central or Eastern United States. Willingness to travel internationally throughout the year (approximately 20–30%). Flexibility to work across global time zones when required. Suitable home working environment. Minimum broadband speed of 25MB download / 2MB upload. Ready to shape the future of attendee excellence? If you're an innovative, strategic leader with a passion for creating connected attendee, sponsor and exhibitor experiences through technology, data and exceptional service, we'd love to hear from you. Join Nteractive and help redefine what world-class attendee excellence, sponsorship technology and digital event experiences look like. About us We are Experience Architects with an ambition to cultivate client trust and brand value. We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients. We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more. Our Commitment We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

Responsibilities

Lead the global Attendee Excellence & Event Technology function to define the vision and strategy for attendee and sponsor journeys. Oversee the integration of registration, housing, and digital platforms to create a seamless, data-driven event ecosystem.