Senior Director, Claims Technology Transformation & Delivery at Berkshire Hathaway Specialty Insurance

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

175000.0

Posted On

06 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program management, People management, Claims technology, Strategic planning, Agile software delivery, Stakeholder management, Risk mitigation, Governance frameworks, Cloud platforms, Regulatory compliance, Data-driven reporting, Cross-functional leadership, Systems project management, Communication, Continuous improvement

Industry

Insurance

Description

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture [https://bhspecialty.com/career/] and history [https://bhspecialty.com/who-we-are/]. Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an immediate opportunity for a Senior Director, Transformation & Delivery, to lead high‑impact initiatives within our Claims Technology organization. This role is ideal for a collaborative, execution‑focused leader who wants to shape the future of Claims through technology. You will help drive strategic programs including Claims 2.0 (core platform modernization), AI‑enabled Claims Automation, and greenfield Small Commercial Claims platform, directly influencing how Claims operates and scales. Partnering with senior business and technology leaders, you will guide cross‑functional teams, lead project managers and ensure delivery excellence in a regulated environment. At BHSI, Claims is our Product—and this role offers clear career growth, visibility, and the chance to define what’s next. Duties and Responsibilities: * Lead and deliver a portfolio of high impact, strategically aligned initiatives across Claims technology to drive business transformation and operational efficiency. * Ensure successful execution of core platform upgrade (Claims 2.0) program by aligning cross-functional collaboration with Underwriting, EDW, Security, and Infrastructure teams, ensuring timely delivery and business continuity. * Lead planning, execution, and delivery of AI‑enabled Claims Automation and a greenfield Small Commercial Claims platform as part of the Claims Technology portfolio. * Establish and maintain high standards for delivery excellence, risk mitigation, and stakeholder engagement to meet defined business goals. * Enhance transparency and compliance by evolving governance frameworks and documentation practices. * Lead and mentor a high-performing team of project managers, fostering a culture of accountability, innovation and continuous improvement to support evolving business needs. * Resolve cross-functional challenges by driving clarity in scope, stakeholder alignment, and facilitating timely issue resolution to maintain project momentum. * Provide executive-level visibility into program health through concise, data-driven reporting on status, risks, and interdependencies to support strategic decision-making. * Embed a continuous improvement mindset through structured post-implementation reviews and feedback loops to drive operational excellence and future readiness. Qualifications, Skills, and Experience: * Minimum of 10 years of experience in program and people management, including leading and managing complex systems projects; overall professional experience of at least 15 years. * Proven experience with enterprise technology systems, cloud platforms, and regulatory compliance. * Strong leadership, communication, and stakeholder management skills. * Attention to detail and the ability to multi-task while balancing diverse priorities. * Adept and eager to become engaged in a wide variety of business initiatives that require an understanding of diverse business, compliance, and technical topics. * Adept at rapidly responding to changes in priorities and deadlines. * Experienced in leading Agile software delivery models. BHSI Offers: * A competitive package and exciting growth opportunities for career-oriented teammates. * A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders. * A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework. * Benefits that support your life and well-being, which include: * Comprehensive Health, Dental and Vision benefits * Disability Insurance (both short-term and long-term) * Life Insurance (for you and your family) * Accidental Death & Dismemberment Insurance (for you and your family) * Flexible Spending Accounts * Health Reimbursement Account * Employee Assistance Program * Retirement Savings 401(k) Plan with Company Match * Generous holiday and Paid Time Off * Tuition Reimbursement * Paid Parental Leave The base salary range for this position in Boston is $155,000 to $175,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Responsibilities

Lead and deliver high-impact initiatives within the Claims technology organization, including core platform modernization and AI-enabled automation. Manage cross-functional teams and provide executive-level visibility into program health to ensure delivery excellence and operational efficiency.