Senior Director, Cloud Reliability & Excellence at Syneos Health

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Problem Management, Change Management, SRE, SLIs/SLOs, FinOps, Cost Controls, Vendor Governance, MSP Governance, Automation, Runbook Modernization, Self-Service Operations, ITSM, KPI Management, MTTR, Change Success Rate

Industry

Biotechnology Research

Description

Senior Director, Cloud Reliability & Excellence Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Core Responsibilities Accountable for incident, problem, and change management outcomes, ensuring high-quality execution, clear ownership, and measurable improvements in service reliability. Own service reliability outcomes using SRE-aligned practices (SLIs/SLOs, error budgets, reliability reviews), partnering with engineering teams to reduce recurring issues and operational toil. Own FinOps execution, including cost controls, savings realization, unit-cost transparency, and executive reporting (budgets, forecasts, anomalies, and showback/chargeback where applicable). Govern MSP performance, SLAs, and delivery quality, including operational scorecards, service reviews, escalation paths, and remediation plans. Drive the transition from manual runbooks to platform-led automation, standardizing workflows and enabling self-service operations via tooling and policy-based controls. Ensure operations remain predictable, scalable, and audit ready through standardized processes, documentation, access controls, and compliance-ready evidence. Define and manage operational KPIs (availability, incident metrics, change success rate, MTTR, cost efficiency), ensuring consistent reporting and accountability across teams and vendors. Lead cross-functional operating rhythms (weekly reliability/cost reviews, quarterly service planning) to balance execution rigor with transformation goals. Additional Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience); advanced degree preferred. Leadership experience running large-scale cloud or hybrid operations, including accountable ownership of reliability and operational outcomes. Strong ITSM background (incident/problem/change) with SRE-aligned operations practices and a proven record of improving availability, MTTR, and change success rate. Demonstrated ownership of cost, reliability, and operational KPIs, including executive-ready reporting and continuous improvement mechanisms. FinOps execution experience: cost allocation and controls, optimization/savings programs, forecasting, and variance management. Strong vendor/MSP governance experience, including SLA management, service delivery oversight, operational scorecards, and escalation/remediation leadership. Proven ability to drive automation and operational transformation (reducing toil, modernizing runbooks, and enabling platform-led self-service) while maintaining execution rigor. Excellent written and verbal communication skills, with the ability to lead through influence across Engineering, Security, Finance, and vendor partners. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.

Responsibilities

This role is accountable for incident, problem, and change management outcomes, focusing on high-quality execution and measurable service reliability improvements using SRE practices. The director will also own FinOps execution, including cost controls and savings realization, and govern Managed Service Provider (MSP) performance and SLAs.