Senior Director, Communications and Public Affairs

at  Delivery Hero

Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
Job Description
Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia, to create the second biggest organisation within the company. As part of the organisation, each brand will continue to deliver amazing experiences to their own customers, vendors, and partners, all powered by Delivery Hero’s Pandora platform technology.
We are now looking for a Senior Director with responsibility for three strategic pillars:

YOUR HEROIC SKILLS:

• 12+ years experience in Communications, Public Affairs and Government Relations with a proven record of building a strong professional, media and policy network
• You bring experience from the e-commerce, tech or delivery industry and are familiar with the regulatory areas relevant to our business (platform work, competition law, tech regulation).
• You have experience leading Corporate Affairs or Communications (external and internal) and Policy campaigns in an agency or in-house setting
• Strong experience leading multinational and multi-locations teams in a regional or global context.
• Deep understanding of Corporate Brand, track record in delivering successful corporate brand strategy and campaigns
• You have experience building evidence-based advocacy campaigns and are a strong negotiator.
• Experience and advocacy of the CSR agenda, with relevant leadership experience in this area
• You are fully proficient in English
• You have superb communication skills (verbal/written) and proven expertise in drafting communications, press releases, legislation, regulation as well as responses to government consultations.
• You are an absolute team player with excellent interpersonal as well as analytical skills. You value the approach of the best idea counting - not the most senior one.
• You solve complex tasks in an accurate yet pragmatic and timely manner and are able to efficiently deep dive into new policy areas

ABOUT US:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world’s largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience’. If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!
At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Additional Information
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent

Key responsibilities of the role include, but are not limited to:

• Building relationships with senior stakeholders within the business (Global and Regional) and demonstrating how Communications can support the wider business objectives
• Continue to communicate our position as a leading Tech company with relevant tech blogs and tech press
• Carefully tailor employee messaging to reflect our values of care.
• Deliver Communications strategy with a perspective on employee/financial/corporate communications, content creators, partnerships, events and collaborations
• Build, lead and develop a dynamic team of Public Relations/Internal Comms experts who actively collaborate with relevant partners within and outside the organization
• Build key strategic relations within the global press and cultural communities
• With an agency partner, developing a Global issues/crisis management strategy and deploying as needed
• Lead brand spokesperson strategy, ensuring regular media training and brand briefings
• Working closely with the regional Head of Communications, supporting with agency appointments and local issues management
• Advocating for campaign optimisation across all channels and developing collaborative ways of working
• Ensuring visibility of PR initiatives across the wider busines

Responsible for the brand’s ESG reporting responsibilities including:

• driving sustainability collaborations/projects
• Aligning and driving strategy on plastic waste reduction
• EV adoption
• sustainable packaging initiatives
• renewables
• and other aspects of mitigating climate change
• Social impact projects
• Lead response to country-level disaster relief efforts when needed
• Ensure and monitor fair treatment of riders and best in class health and safety measures for rider safety
• EU Taxonomy: Mandatory and industry leading measurement and reporting in line with science based sustainability target