Start Date
Immediate
Expiry Date
12 Jun, 25
Salary
0.0
Posted On
13 Mar, 25
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Regulations, Content Design, Communication Skills, Color, Product Design, Operating Models, Figma, Executive Leadership, Capital, Business Value, Business Case Development, Email, Incentives, Platforms, Relationship Building, Consideration, Citizenship, Investments, Health
Industry
Graphic Design/Web Design
Senior Director, Content Design - US Card and Small & Mid-Market Business
At Capital One, we believe great products begin with a deep understanding of our customers and delivering end-to-end experience across touchpoints. We use a human-centered approach that embraces technology, design, business strategy, and data not just to deliver great products for customers, but to unlock a competitive advantage for Capital One.
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, and learn, we’d love to hear from you.
We’re seeking an established content design leader to lead a talented team across the US Card and Small & Mid-Market Business design organization and collaborate closely with our product design and research teams. The core responsibilities in this role will be to establish consistent standards and best practices for content, develop appropriate governance procedures, drive and oversee a content research framework, and maintain overall excellence for the content discipline. You’re able to see both the bigger picture as well as the fine details that contribute to a delivering user-centered content experience, and understand how to leverage research and design to achieve exceptional results.
In this role your purview will span the end-to-end customer journey and include prospects, cardholders, small business owners and support agents as users. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading highly complex projects that set the bar for and drive experience excellence and business outcomes.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS:
As a design leader, you’ll be asked to handle responsibilities, including:
Content Design Expertise: Leverage writing, storytelling and user experience design expertise to create and influence the creation of compelling, accurate and accessible digital content experiences that drive value, solve larger strategy problems and shape expectations; mature the company’s ability to leverage the content design discipline, broaden perspectives and elevate the design quality of tools, platforms, frameworks and design systems and the artifacts created using them—artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy across experiences and channels.
Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your cross-functional partners
Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
Problem-Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions, data destinations and efficiency
Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction