Senior Director, Content Operations at Crunchyroll, LLC

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

240000.0

Posted On

08 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Operations, Media Assets, Vendor Management, Process Excellence, Cross-Functional Collaboration, Analytical Skills, Team Building, Media Automation, PAM Systems, Digital Supply Chain, Quality Control, Global Workflows, Budget Management, Compliance, Technical Operations, Delivery Workflows

Industry

Entertainment

Description

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role We're looking for a Senior Director of Content Operations to drive the end-to-end flow of media assets across our global business. Reporting to our SVP of Business Transformation & Operations, you'll turn strategy into action, building scalable workflows, implementing a central PAM/DSC, optimizing vendor partnerships, and leading a “follow-the-sun” model that keeps our content moving smoothly, on time, and at the highest quality. Core Responsibilities: Lead the Content Operations strategy and roadmap with clear quarterly goals and KPIs. Manage daily delivery of media assets (audio, video, timed text, marketing) for SVOD, EST, and partner channels. Build, coach, and grow a distributed team across Delivery, Media, and Technical Operations. Oversee vendor onboarding and performance (including Sony PCL); manage governance and scorecards. Drive process excellence - standardize specs, QA, and delivery workflows; reduce manual work. Partner with Product, Engineering, and Business Transformation to implement PAM/DSC and tracking tools. Design an optimized global resourcing model (Japan, Moldova, and beyond). Ensure secure asset handling, compliance, and efficient use of budget and vendor spend. Communicate progress, risks, and KPIs through executive dashboards and regular reviews. We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office. About You We get excited about candidates, like you, because you combine deep media operations expertise with experience leading high-performing teams, scaling processes, and driving results across complex, global workflows. 12+ years in content/media operations, distribution, or digital supply chain roles with progressive leadership managing managers, including experience in entertainment, streaming, or global media distribution. Deep knowledge of media assets and delivery requirements: video/audio codecs, subtitling/captions, QC, metadata, and packaging for SVOD/EST/GCD. Experience implementing or operating PAM/DAM/MAM systems, or managing large-scale media migrations/integrations. Strong vendor management skills: contracting, SLAs, scorecards, governance. Experience building and scale teams, including hiring, training, and process design. Excellent cross-functional collaboration with Engineering, Product, Legal, and Commercial teams; able to bridge technical and business audiences. Strong analytical skills; comfortable building dashboards and reporting to senior leadership. Experience with follow-the-sun staffing, managing offshore teams. Hands-on familiarity with delivery partner ecosystems, vendor tooling, enterprise data workflows, cloud object storage, and media automation (encoding pipelines, QC automation). BA/BS required; advanced degree (MBA, MS) a plus. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - Los Angeles, CA $208,000—$240,000 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Responsibilities

Lead the Content Operations strategy and manage the daily delivery of media assets across various channels. Build and grow a distributed team while optimizing vendor partnerships and ensuring process excellence.