ABOUT VERSAPAY \UD83D\UDE80

For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!

• Leading Change: Optimize current processes, remove obsolete ones, and create new processes in the spirit of ensuring Versapay’s customers are successful. Which means you’re also identifying areas for ongoing product development, with the intention to streamline processes and improve the customer experience before issues become issues.
• Escalations and Crisis Management: You are in charge of resolving and dealing with customer escalations while maintaining an excellent relationship with the customer. You are to manage communication with internal leadership and clients from engagement to resolution. You will respond to escalations by providing high-quality problem-solving support, advice, and guidance to internal and external customers while maintaining appropriate process and system governance. You will resolve client escalations, drive post-mortem root cause analysis and recommend and implement improvements to ensure long-term remediation of issues. This requires staying current with product changes and strategies to enhance our service delivery and drive customer satisfaction.
• Collaborate for Success: Collaborate with internal teams regarding Customer Care strategy and delivery on key metrics / results through collection, analyzing and summarizing data and trends to surface insights to the broader leadership and product teams.
• Build Partnerships: Versapay’s VEEPs are friendly and much of their success is around teamwork. You’ll collaborate across Versapay’s teams from support, professional services, customer success, sales and marketing and much more, from the moment customers are onboarded and beyond.
• Track and Report Progress: You will develop, track, and communicate metrics of success and insights for improvement. Ensure closed-loop reporting and follow up for all customers, with an emphasis on delivering exceptional customer care. Define and track key customer success metrics, including NPS, customer health scores, churn rates, and expansion revenue. Use data-driven insights to continuously improve the customer experience.