The Senior Director, Client Relationship Management – Corporate Real Estate will act as the strategic interface between Corporate Real Estate (CRE) and internal business units, championing workplace requirements that align with business priorities and enhance the colleague experience. This leader will cultivate strong, trust-based relationships with senior collaborators to understand evolving business needs and translate them into integrated accommodation strategies.
This role will collaborate closely with CRE’s Design & Strategy and Facilities Management teams to ensure workplace solutions are not only future-ready and aligned to business goals, but also operationally effective and experience-driven.

KEY ACCOUNTABILITIES

• Business Unit Satisfaction: Establish baseline satisfaction metrics within 90 days; demonstrate measurable improvement by year-end.
• Workplace Strategy Alignment: Co-develop at least one long-term workplace solution or pilot per key business unit.
• Space Optimization: Identify and action improvements in space utilization across at least 25% of supported business units.
• Colleague Experience Feedback Loop: Launch or enhance a mechanism for capturing and acting on experience data.
• Cross-Functional Collaboration: Establish effective working models with Design & Strategy and Facilities Management teams.
• Strategic Roadmaps: Deliver 1–3 year accommodation roadmaps aligned to business and CRE strategies.
• Executive Engagement: Conduct regular senior collaborator reviews and maintain high engagement across assigned business units.

QUALIFICATIONS

• 10+ years of progressive experience in corporate real estate, workplace strategy, or a related field.
• 5+ years in a senior-level business partner, strategic advisory, or relationship management role.
• Proven success working cross-functionally with design, strategy, and operational teams in a complex organization.
• Strong understanding of workplace trends, including hybrid work, employee experience, and change management.
• Excellent collaborator management, communication, and influencing skills.
• Strategic thinker with the ability to balance business requirements, operational realities, and human-centered design.

• Serve as the primary CRE liaison for assigned internal business units and food services acting as a trusted advisor to senior leadership.
• Gain deep insight into each business unit’s strategy, headcount forecast, and functional needs to shape real estate plans and workplace solutions.
• Partner with the Design & Strategy team to develop experience-forward, business-aligned environments.
• Collaborate with Facilities Management to ensure day-to-day operations support a high-quality colleague experience.
• Lead regular accommodation reviews and strategic planning sessions with business leaders to align space needs with business growth.
• Represent business unit perspectives in enterprise-level portfolio planning and CRE decision-making.
• Analyze occupancy, utilization, and colleague feedback data to identify and implement continuous improvement opportunities.
• Drive alignment and accountability across CRE functions to deliver integrated, impactful workplace outcomes.