Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

IT STARTS HERE. HAVE A GLOBAL IMPACT ON THE WORLD OF PAYMENTS.

Are you an AI visionary with a passion for shaping the future of Generative AI? We’re seeking a Senior Director, Gen AI to lead the development of advanced AI agents, leveraging LLMs, reinforcement learning, vector databases, and autonomous systems.
As a key AI strategy leader, you’ll define the next-generation consumer experiences, enabling real-time merchant insights, AI-powered Ops automation, and cutting-edge chatbot capabilities. You will collaborate closely with executive leadership, key industry stakeholders, and regulatory bodies to ensure AI solutions align with global standards and drive measurable business impact.

CORE AI KNOWLEDGE:

✔ LLM Optimization (RAG, fine-tuning, prompt engineering)
✔ Vector databases for AI retrieval
✔ Multi-agent systems and reinforcement learning
✔ Cloud AI deployment (AWS, Azure), inference optimization

TECHNICAL SKILLS

• PhD or Master’s degree in Computer Science, Machine Learning, AI, or a related field.
• 7 + years of experience in python and AI/ML development, with expertise in TensorFlow and PyTorch
• Experience with LLM (Retrieval-Augmented Generation (RAG), prompt engineering, fine-tuning)
• Hands-on experience with vector databases
• Familiarity with multi-agent systems and reinforcement learning
• Experience deploying AI models in cloud environments (AWS, Azure) and optimizing inference performance.

KEY KNOWLEDGE

Data Science, ML, Gen AI

QUALIFICATIONS

At least 7+ years of experience in data sciencePhd prefred.

Caroline who was the Sr.Director for AI had attritted. This is a backfill but not straight forwards as her role was considered as Phenix cost saving for the PMO org. We have two junior statistician who are doing DS for chatbots